Viv Obinna
Toronto,ON
Summary
Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues.
Overview
6
6
years of professional experience
Work History
Fraud Analyst
Alorica
02.2018 - Current
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
- Increased accuracy in identifying fraudulent transactions by utilizing advanced data analytics techniques and software tools.
- Reviewed transactions and receipts to identify any suspicious activity.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Played an instrumental role in the development of company-wide awareness campaigns aimed at educating employees about the importance of vigilance in detecting potential instances of fraud.
- Established strong relationships with external partners such as banks and credit bureaus, facilitating efficient exchange of information related to suspected fraudulent activities.
- Worked with third-party vendors to access and analyze data and systems.
- Developed and implemented procedures to detect and prevent fraud.
- Collaborated with cross-functional teams to develop comprehensive anti-fraud policies and procedures.
- Evaluated success of fraud detection systems to identify areas for improvement.
- Facilitated information sharing among team members through regular meetings and discussions, fostering a collaborative work environment focused on continuous improvement.
- Collaborated with internal and external stakeholders to create and maintain fraud prevention strategies.
- Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
- Evaluated the effectiveness of current fraud prevention measures, recommending enhancements as necessary based on findings from thorough risk assessments.
- Provided training to new team members on fraud detection techniques, enhancing their ability to identify potential threats quickly and accurately.
- Identified emerging fraud trends by conducting regular market research and staying updated on industry best practices.
- Led efforts to recover funds lost due to fraudulent activities, liaising with affected parties for optimal resolution.
- Maintained up-to-date knowledge of regulations related to fraud prevention, ensuring compliance with relevant laws and guidelines.
- Improved overall efficiency in fraud analysis by streamlining processes and optimizing tools used for data analysis.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Produced detailed reports of fraud investigations and presented findings to senior management.
- Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact.
- Consistently exceeded performance targets by demonstrating keen attention to detail and exceptional analytical skills in identifying fraudulent patterns.
- Enhanced detection capabilities for potential fraudulent activities through regular review of account transactions and patterns.
Education
Bachelor of Science - ENGINEERING
COVENANT UNIVERSITY
NIGERIA06.2014
Skills
- Data Analysis
- Fraud prevention
- Fraud Detection
- Dispute Resolution
- Verbal and written communication
- Transaction monitoring
- Loss Prevention
- Telephone and email etiquette
- Activity monitoring
- Transaction review
- Proficient in Excel
Languages
English
Native or Bilingual
Timeline
Fraud Analyst
Alorica
02.2018 - Current
Bachelor of Science - ENGINEERING
COVENANT UNIVERSITY
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