Viv Obinna
Toronto,ON
Summary
Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues.
Overview
6
6
years of professional experience
Work History
Fraud Analyst
Alorica
2018.02 - Current
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
- Increased accuracy in identifying fraudulent transactions by utilizing advanced data analytics techniques and software tools.
- Reviewed transactions and receipts to identify any suspicious activity.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Played an instrumental role in the development of company-wide awareness campaigns aimed at educating employees about the importance of vigilance in detecting potential instances of fraud.
- Established strong relationships with external partners such as banks and credit bureaus, facilitating efficient exchange of information related to suspected fraudulent activities.
- Worked with third-party vendors to access and analyze data and systems.
- Developed and implemented procedures to detect and prevent fraud.
- Collaborated with cross-functional teams to develop comprehensive anti-fraud policies and procedures.
- Evaluated success of fraud detection systems to identify areas for improvement.
- Facilitated information sharing among team members through regular meetings and discussions, fostering a collaborative work environment focused on continuous improvement.
- Collaborated with internal and external stakeholders to create and maintain fraud prevention strategies.
- Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
- Evaluated the effectiveness of current fraud prevention measures, recommending enhancements as necessary based on findings from thorough risk assessments.
- Provided training to new team members on fraud detection techniques, enhancing their ability to identify potential threats quickly and accurately.
- Identified emerging fraud trends by conducting regular market research and staying updated on industry best practices.
- Led efforts to recover funds lost due to fraudulent activities, liaising with affected parties for optimal resolution.
- Maintained up-to-date knowledge of regulations related to fraud prevention, ensuring compliance with relevant laws and guidelines.
- Improved overall efficiency in fraud analysis by streamlining processes and optimizing tools used for data analysis.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Produced detailed reports of fraud investigations and presented findings to senior management.
- Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact.
- Consistently exceeded performance targets by demonstrating keen attention to detail and exceptional analytical skills in identifying fraudulent patterns.
- Enhanced detection capabilities for potential fraudulent activities through regular review of account transactions and patterns.
Education
Bachelor of Science - ENGINEERING
COVENANT UNIVERSITY
NIGERIA06.2014
Skills
- Data Analysis
- Fraud prevention
- Fraud Detection
- Dispute Resolution
- Verbal and written communication
- Transaction monitoring
- Loss Prevention
- Telephone and email etiquette
- Activity monitoring
- Transaction review
- Proficient in Excel
Languages
English
Native or Bilingual
Timeline
Fraud Analyst
Alorica
2018.02 - Current
Bachelor of Science - ENGINEERING
COVENANT UNIVERSITY
Similar Profiles
Raquel MosleyRaquel Mosley
Customer Service Representative at AloricaCustomer Service Representative at Alorica
Courtny CarterCourtny Carter
Customer Service Representative at AloricaCustomer Service Representative at Alorica
Taliyah MccrayTaliyah Mccray
Call Center Representative at AloricaCall Center Representative at Alorica