Vittoria Battaglia
Crystal Beach
Summary
Results-driven and detail-oriented professional with advanced knowledge of Outlook and MS Office. Strong communication skills and interpersonal skills, both independently and as a team player. Proven experience collaborating with Senior Management for strategic planning and support of personal employee and corporate goals. As a dedicated educator, I foster critical thinking and effective learning with a passion for student success.
Overview
32
32
years of professional experience
1
1
Certification
Work History
First Aid CPR Instructor
Self-Employed
03.2021 - Current
- Own and operate a successful First Aid/CPR training business, offering Red Cross-certified courses to individuals and organizations in need of life-saving skills
- Provide tailored training sessions for various audiences, including workplace groups, schools, healthcare professionals, and the general public
- Design and deliver interactive, hands-on training experiences, ensuring participants are proficient in life-saving techniques such as CPR, AED use, and first aid for injuries and medical emergencies
- Maintain all required certifications and up-to-date knowledge of industry standards, ensuring compliance with Red Cross and local regulations
- Manage all business operations, including marketing, client acquisition, scheduling, and invoicing
- Foster long-term relationships with clients by delivering exceptional service, creating repeat business and generating positive referrals
- Promote safety awareness in the community, contributing to improved emergency response readiness and workplace safety
- Continuously track and evaluate course effectiveness, incorporating feedback to improve training materials and delivery methods
Cabin Crew Member
WestJet
01.2017 - 12.2024
- Participate in crew briefings to obtain necessary flight information
- Conduct preflight and safety checks of the aircraft to ensure that all emergency and safety equipment and commissary are prepared
- Make all safety and service announcements/demonstrations
- Prepare cabin for take-off, landing and monitor inflight standard operating procedures
- Offer a selection of food/beverages and ensure the safekeeping of revenues obtained during the flight in an organized/professional manner
- Provide leadership, direction and assistance to passengers and colleagues
- Preflight and post flight paperwork as needed
- Perform all duties in accordance with company policies and procedures and all regulatory requirements
- Handle stressful situations in a calm and effective manner with an emphasis on de-escalation and situational awareness
- (Retired)
Office Manager
LPI Group
05.2013 - 01.2017
- Management Accounting administration including: A/R, A/P, Government Remittances and Payroll
- Customer service to all trades and clients with focus on building and maintaining optimal business relationships
- Tenant Liaison for Owner/Landlord with rent collection and unit concern, maintenance and service with emphasis on customer relations and cost savings
- Travel arrangements for all Partners
- Full event planning including large scale functions and fundraisers
- Human Resources functions including recruitment, safety, employee relations and training and development for the continuous improvement of all staff and Management Team
- Administration and maintenance of WSIB with strong focus on maintaining low injury cost ratio
Account Manager
Bloom Promotion
01.2012 - 05.2013
- Responsible for the creation and management of all client accounts in sales and distribution
- Provided excellent customer service to all clients
- Designed, created and presented unique promotional products to showcase the clients business
- Successful collection of delinquent accounts
- Provided administrative support to Upper Management in Montreal, Head Office
- All Human Resources functions for both Toronto and Montreal Locations
Accounts Receivable/Collections
Mid-Ontario Truck Centre
01.2011 - 01.2012
- Responsible for the creation and management of all client accounts
- Responded to customer inquires and provided detailed account information
- Managed the day-to-day banking
- Provided excellent customer service to all clients
- Successful collection of delinquent accounts
- Provided administrative support to Upper Management
- Prepared month-end reports
Supply Teacher
York Catholic District School Board
01.2004 - 01.2011
- Administered class assignments left by classroom teacher
- Ensured all students had a thorough understanding of all class work and assigned homework
- Assisted with student issues and discipline
- Assisted in the coaching of the school cross country and volleyball teams
Constituency Assistant
Hon. Sergio March, M.P. York West
01.1993 - 01.1999
- Responsible for the management of all client service areas
- Managed the day-to-day operation of the office including walk-ins and sit-ins with the Minister
- Assisted constituents with federal issues: Immigration, Canada Pension, Citizenship and Disability
- Maintained consistent and effective communication with the Minister with respect to the direction and status of each client
- Organized and attended political and social functions for the Minister while acting as a liaison between the Minister and his constituents
- Provided excellent customer service
- Prepared monthly reports
- Prepared and completed forms for constituents for submission to government offices
Education
Bachelor’s Degree - History
York University
01.1993
Skills
- Employee Relations
- Human Resources Information Systems
- Recruitment
- Payroll and Benefits
- Policy Compliance
- Health and Safety and Environment
- Training & Development
- Customer Service/Problem Resolution
Certification
- Health and Safety Certification Parts 1 and 2
- Certified Red Cross Instructor Standard First Aid/CPR A & C, AED
LNGG
Fluent in English and Italian
Timeline
First Aid CPR Instructor
Self-Employed
03.2021 - Current
Cabin Crew Member
WestJet
01.2017 - 12.2024
Office Manager
LPI Group
05.2013 - 01.2017
Account Manager
Bloom Promotion
01.2012 - 05.2013
Accounts Receivable/Collections
Mid-Ontario Truck Centre
01.2011 - 01.2012
Supply Teacher
York Catholic District School Board
01.2004 - 01.2011
Constituency Assistant
Hon. Sergio March, M.P. York West
01.1993 - 01.1999
Bachelor’s Degree - History
York University
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