Vitoria Andrade
Brampton,ON
Overview
5
5
years of professional experience
Work History
Data Entry Clerk
Global Pet Foods Bancorp
03.2022 - Current
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Used computer software to store and retrieve data.
- Trained in-house users on advanced functionality of MS Word and Excel.
Customer Service Representative
Global Pet Foods
05.2018 - 02.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed and updated databases to handle customer data.
- Trained team members in successful strategies to meet operational and sales targets.
Education
No Degree - Cybersecurity Analyst
Willis College
Ottawa, ON09.2024
Skills
- Communication
- Maintaining Confidentiality
- Scheduling Databases
- Organization and Time Management
- Flexible and Adaptable
- MS Office
- Analytical and Critical Thinking
- Customer Relations
- Able to understand and grasp new concepts quickly
Timeline
Data Entry Clerk
Global Pet Foods Bancorp
03.2022 - Current
Customer Service Representative
Global Pet Foods
05.2018 - 02.2022
No Degree - Cybersecurity Analyst
Willis College