Vitor Chaves

• Coordinated daily customer service operations
• Oversaw sales processes, orders, and payments
• Tracked progress toward weekly, monthly, and annual objectives
• Monitored and maintained store inventory to meet customer demand
• Evaluated employee performance, identifying training needs and conducting hiring processes
• Supervised and motivated staff to perform at their best
• Set clear expectations, provided regular feedback, and fostered a positive work environment
• Increased employee retention, training staff in effective customer service techniques and product knowledge.
• Ensured strict adherence to company policies and guidelines
• Led by example and instilled a sense of ownership and accountability among staff
• Contributed to the overall success and profitability of the store, for example; in 2019 the location increased in 30% in overall sales compared to 2018.

• Owned and operated all company rules and needs, including:

+ Inventory management, including conferencing, organization, and presentation of goods

+ Coordinated and analyzed professional performance of staff + Provided customer service and support to financial and tax department

• Ensured compliance with company policies and guidelines

• Recruitment, Interview and Hiring process
• Enhanced employee engagement with development and execution of targeted communication strategies.
• Reduced turnover rates by analyzing exit interview data and recommending actionable improvements.
• Optimized talent acquisition through implementation of innovative recruiting methods and channels.
• Managed benefits administration, ensuring timely processing and accuracy of enrollments, changes, and terminations.
• Ensured compliance with employment laws and regulations through proactive policy development and regular audits.