Vitor Chaves
Bona Vista- Winnipeg,MB
Summary
Organized and detail-oriented professional with over 10 years of experience in customer service and administrative roles. Proven ability to manage service requests, maintain accurate records, and coordinate with various stakeholders. Proficient in Microsoft Office, Hubspot( CRM), Tableau and office equipment, with a strong background in communication and team collaboration.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Sales Assistant
Daytona Homes
09.2024 - Current
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
Assistant Store Manager
Browns Shoes Inc
04.2017 - 08.2024
- Service Coordination: Managed customer inquiries, tracked service requests, and ensured timely completion of tasks. Followed up on work orders and handled various administrative duties.
- Communication: Addressed customer concerns and inquiries, providing professional and efficient responses.
- Record Keeping: Maintained accurate records and prepared reports related to inventory and customer interactions.
Manager-telemarketing Inc.
R. D Chaves ME-BRAZIL
12.2012 - 02.2017
- Administrative Support: Coordinated office tasks such as handling mail, scheduling meetings, and maintaining office supplies. Prepared various types of correspondence and reports.
- Customer Service: Fostered positive client relationships by addressing needs effectively and managing inquiries in a supportive manner.
Analyst of Human Resources
Tudo Diesel Cia LTDA-Caruaru, PE/ Brazil
05.2009 - 03.2012
- Clerical Support: Managed recruitment documentation, administered employee benefits, and maintained accurate records. Provided administrative support to the HR department.
- Communication: Drafted and prepared professional correspondence, communicated effectively with employees, and handled sensitive information with discretion.
Education
No Degree - Cours De Langue Pour Les Immigrants
Université De Saint-Boniface
12.2022
Bachelor of Science - Human Resource And Organization Psychology
University Of Paraiba- C. Grande- PB
07.2012
Skills
- Customer Service: Extensive experience in managing customer inquiries and resolving issues efficiently
- Administrative Support: Skilled in handling service requests, preparing reports, and maintaining accurate records
- Communication: Strong verbal and written communication skills, with the ability to liaise effectively with homeowners and trades
- Organization: Proven ability to manage multiple priorities and maintain detailed accuracy in high-volume tasks
- Technical Proficiency: Experienced with Microsoft Office (Outlook, Word, Excel, Teams, SharePoint), CRM(HubSpot) ,Tableau and other office equipment
- Time Management: Effective in balancing multiple tasks and meeting deadlines
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Sales Assistant
Daytona Homes
09.2024 - Current
Assistant Store Manager
Browns Shoes Inc
04.2017 - 08.2024
Manager-telemarketing Inc.
R. D Chaves ME-BRAZIL
12.2012 - 02.2017
Analyst of Human Resources
Tudo Diesel Cia LTDA-Caruaru, PE/ Brazil
05.2009 - 03.2012
Bachelor of Science - Human Resource And Organization Psychology
University Of Paraiba- C. Grande- PB
No Degree - Cours De Langue Pour Les Immigrants
Université De Saint-Boniface
Awards
- Exceptional Performance Year 2019 and Best Assistant Manager Year 2019- Bronze Level
- 2020 Best Customer Care West 2020 and Best Assistant Manager - Silver Level, Year 2022
Certifications
- Customer Care Excellence Program
Browns Shoes Incorporation University – Winnipeg, Edmonton, and Calgary
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