Vithushana Thaventhiran
Pickering,ON
Summary
Dynamic professional with a proven track record in customer service and problem-solving, honed across roles at McDonalds Pickering and other notable companies. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional teamwork, and leadership skills. Skilled in cash handling and maintaining high safety standards, significantly contributing to workplace efficiency and client relations.
Overview
3
3
years of professional experience
Work History
Crew Member
McDonalds Pickering
09.2024 - Current
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Accurately operated cash register to process customer payments.
- Worked front counter, drive-thru and other areas.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Took orders, prepared meals, and collected payments.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Supervisor
Convenience&smokeshop KakashieSupplies Toronto
06.2024 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Collected, arranged, and input information into database system.
- Frequently inspected production area to verify proper equipment operation.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Sales Associate
G H A Enterprises Pickering
02.2024 - Current
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Office Assistant
Commercial Credit Co Srilanka
01.2022 - 01.2024
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Utilized office management software to record and track customer information.
Education
Bachelor Of Management Studies - Accounting
Koddaikallar Maha Vidyalaya
Batticaloa01.2023
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Cash Handling
- Cleaning
- Taking Orders
- Self-discipline
- Flexible Schedule
- Store Opening and Closing
- Salesmanship
- Inventory Counts
- Quality Control Checks
- Order delivery practices
- Cleaning and organization
Languages
English
Full Professional
Timeline
Crew Member
McDonalds Pickering
09.2024 - Current
Supervisor
Convenience&smokeshop KakashieSupplies Toronto
06.2024 - Current
Sales Associate
G H A Enterprises Pickering
02.2024 - Current
Office Assistant
Commercial Credit Co Srilanka
01.2022 - 01.2024
Bachelor Of Management Studies - Accounting
Koddaikallar Maha Vidyalaya
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