Kajaluxan Ganendran
Toronto
Summary
Professional with a strong background in customer service and client relations. Highly proficient in communication, problem-solving, and conflict resolution, guaranteeing client loyalty and pleasure. Effective team player, flexible in response to shifting demands, and constantly committed to attaining outcomes via effective and sympathetic service. Renowned for being dependable and taking the initiative to achieve corporate and customer goals
Overview
7
7
years of professional experience
Work History
Receptionist
Scarborough Convention Centre
06.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
Warehouse Picker
Hudson's Bay
09.2021 - 08.2022
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
- Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
- Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
- Improved order accuracy by diligently picking products according to pick lists and packing slips.
- Operated pallet jacks to safely transport goods from warehouse to shipping area.
Cashier Team Lead
Journeys
04.2018 - 02.2020
- Executed store opening, closing, and shift-change operations while maintaining accurate logs.
- Assisted customers by addressing inquiries and fulfilling various requests.
- Collaborated with customers and team members to resolve issues efficiently.
- Processed cash and card transactions, including purchases and returns.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Education
High School Diploma -
L'Amoreaux Collegiate Institute
06-2019
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Appointment scheduling
- Verbal and written communication
- Customer and client relations
Timeline
Receptionist
Scarborough Convention Centre
06.2023 - Current
Warehouse Picker
Hudson's Bay
09.2021 - 08.2022
Cashier Team Lead
Journeys
04.2018 - 02.2020
High School Diploma -
L'Amoreaux Collegiate Institute
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