Vitaliy Karpenko
Sacramento
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
14
14
years of professional experience
Work History
Patient care intake coordinator
Coram Home Infusion/CVS Caremark
12.2011 - 12.2024
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Expedited critical cases through close coordination with clinical teams, reducing wait times for essential services.
- Ensured regulatory compliance by maintaining up-to-date records and documentation.
- Trained new staff members on intake procedures, contributing to a well-prepared team.
Guest Service Host
Larkspur Landing Hotel
10.2010 - 06.2011
- Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times for guests.
- Improved overall customer service ratings through consistent delivery of exceptional hospitality experiences for every guest interaction.
- Conducted regular follow-ups with guests post-checkout to ensure satisfaction and gather feedback for continuous improvement.
- Handled telephone calls professionally, routing them appropriately or accurately taking messages as required.
- Provided warm greetings upon guest arrival while efficiently handling check-ins according to hotel protocol.
Education
Certificate of Technical Studies - Pharmacy Technician
High Tech Institute
Sacramento Ca05-2008
High school graduate - Student
Visions in Education
Sacramento Ca05-2002
Skills
- Follow-up skills
- Multi-line phone systems
- Confidentiality
- Microsoft office
- Data entry
- Phone and email etiquette
- Quality assurance
- Workflow optimization
- Performance improvement
- Documentation and control
- Insurance verification
- Charting and clinical documentation
Languages
Russian
Full Professional
Ukrainian
Full Professional
Timeline
Patient care intake coordinator
Coram Home Infusion/CVS Caremark
12.2011 - 12.2024
Guest Service Host
Larkspur Landing Hotel
10.2010 - 06.2011
Certificate of Technical Studies - Pharmacy Technician
High Tech Institute
High school graduate - Student
Visions in Education
Similar Profiles
SAMANTHA NORMANSAMANTHA NORMAN
Benefits Verification Specialist at CVS/Coram Home InfusionBenefits Verification Specialist at CVS/Coram Home Infusion
Megertu BalchaMegertu Balcha
Clinical Support Specialist / Licensed Pharmacy Technician at Coram CVS Home infusionClinical Support Specialist / Licensed Pharmacy Technician at Coram CVS Home infusion
SUSAN THOMASSUSAN THOMAS
Primary Nurse Case Manager at Coram home infusion(CVS)Primary Nurse Case Manager at Coram home infusion(CVS)