Vitalii Todorov
Mobile,QC
Summary
Goal-oriented manager with distinguished experience in Digital marketing industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
11
11
years of professional experience
Work History
Busboy
Restaurant L'Académie
07.2022 - Current
- Organized and cleaned assigned sections.
- Kept a close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Transported dirty utensils, dishes, and trays to the kitchen to help the team stay on top of cleaning.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Refilled drinks and provided extra napkins and utensils to go above and beyond in customer service.
- Assisted wait staff with timely food delivery and guest requests.
Chief Commercial Officer
Digital-marketing Agency Inweb
06.2016 - 05.2022
- Investigated customer feedback on measures and developed programs to boost market saturation based on results.
- Recruited, mentored and supported high-performing members of sales and project teams.
- Developed creative, competitive compensation plan and motivated sales department to exceed sales projections by 42% in 2021.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Implemented systems and procedures to increase sales.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Adjusted company plan based on customer satisfaction surveys and sales reports to achieve stronger market position.
- Acquired, analyzed and made decisions based on in-depth knowledge of digital marketing market to rapidly achieve sales growth.
- Collaborated with senior management to improve overall customer experience and increase profitability.
Project Manager, Chief Account Manager
Digital-marketing Agency Inweb
09.2012 - 06.2016
- Planned, designed, and scheduled phases for large projects SEO and PPC.
- Identified plans and resources required to meet project goals and objectives.
- Prepared and submitted project invoices for review and approval.
- Maintained open communication by presenting regular updates on project status to customers.
- Monitored project progress, identified risks and took corrective action as needed.
- Reported regularly to managers on project budget, progress and technical problems.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
Education
Cours De Français À Temps Complet
Centre Yves-Thériault
Montreal, QC09.2022
M.D. - Enterprise Economy
Odessa State Economics University
Odessa, Ukraine06.2007
Skills
- Accounts Payable and Accounts Receivable
- Contract Negotiation
- Client Satisfaction
- Problem Resolution
- Executive Team Leadership
- Sales Records Management
- Revenue Growth
- SEO and PPC
Languages
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
French
Professional Working
English
Limited Working
Additional Information
Worked as a volunteer for"Immigrant Québec": https://prnt.sc/zhyw1O3OKcDw
Timeline
Busboy
Restaurant L'Académie
07.2022 - Current
Chief Commercial Officer
Digital-marketing Agency Inweb
06.2016 - 05.2022
Project Manager, Chief Account Manager
Digital-marketing Agency Inweb
09.2012 - 06.2016
Cours De Français À Temps Complet
Centre Yves-Thériault
M.D. - Enterprise Economy
Odessa State Economics University
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