Vitalii Kopylov
Toronto,ON
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Jysk Bed Bath Home. Excelled in inventory control, financial management, and fostering strong customer relationships. Demonstrated quick learning ability and adeptness in warehouse operations, contributing significantly to team success and operational efficiency.
Overview
10
10
years of professional experience
Work History
Shift Supervisor
Jysk Bed Bath Home
09.2023 - 12.2024
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Oversaw loading and unloading of packages in warehouse.
Sales Associate
Out on the Street
02.2023 - 07.2023
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Stock Keeper
Jysk Bed Bath Home
06.2022 - 12.2022
- Boosted overall efficiency through cross-training in other departmental roles, increasing flexibility during peak periods or staff shortages.
- Ensured customer satisfaction with timely order fulfillment and accurate delivery of products.
- Minimized stock discrepancies by diligently investigating variances and implementing corrective actions as needed.
- Expedited order processing by swiftly locating requested items within the warehouse using both manual searches and electronic systems.
- Performed inventory control, such as counting, and stocking merchandise.
Sales Assistant
Starboard Cruiselines
12.2019 - 05.2022
- Increased sales by building strong customer relationships and providing excellent service.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Helped customers locate products and checked store system for merchandise at other sites.
- Processed transactions accurately while maintaining a high level of customer service.
- Conducted weekly inventory audits to ensure accuracy in stock levels.
- Updated product displays regularly, keeping store appearance fresh and appealing.
Sales Assistant
Jysk Bed Bath Home
01.2015 - 11.2019
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Executed visual merchandising strategies to attract customers and drive sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
High School Diploma -
School 49
Ukraine Dnipro05-2014
Skills
- Inventory control and record keeping
- Cash handling expertise
- Document management
- Financial management
- Quick learner
- Warehouse operations
Languages
English
Full Professional
Russian
Native or Bilingual
Timeline
Shift Supervisor
Jysk Bed Bath Home
09.2023 - 12.2024
Sales Associate
Out on the Street
02.2023 - 07.2023
Stock Keeper
Jysk Bed Bath Home
06.2022 - 12.2022
Sales Assistant
Starboard Cruiselines
12.2019 - 05.2022
Sales Assistant
Jysk Bed Bath Home
01.2015 - 11.2019
High School Diploma -
School 49
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