Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vita Sanfilippo

San Diego

Summary

Hospitality professional with extensive experience as a restaurant manager in high-volume environments. Proven ability to lead diverse teams and enhance operational efficiency across front-of-house and back-of-house functions. Achievements include significant improvements in service quality and operational workflows, resulting in increased revenue and customer satisfaction.

Overview

16
16
years of professional experience

Work History

Food and Beverage Restaurant Manager

Sycuan Casino
El Cajon
04.2024 - Current
  • Directed operations of all bars and employees, ensuring high service standards.
  • Resolved guest issues swiftly while maintaining professionalism and satisfaction focus.
  • Conducted pre-shift coordination, effectively managing server sections for optimal service delivery.
  • Monitored compliance with beverage policies, liquor control regulations, and sanitation requirements.
  • Reviewed feedback from guests to enhance overall service quality through staff engagement.
  • Ensured accurate inventory management aligned with budget and operational needs.
  • Facilitated departmental meetings emphasizing continuous improvement and guest satisfaction initiatives.
  • Supervised equipment maintenance and repair arrangements to uphold operational efficiency.

FOH Manager

Peohe’s
Coronado
08.2022 - 04.2023
  • Proficiency in food planning and preparation, purchasing, sanitation, security, personal management recordkeeping, and preparation of reports.
  • P & L profit and loss, productivity, Yield, phone audits, health inspections, property security/facility checklist.
  • Possess excellent basic math skills and have ability to operate POS and Aloha system.
  • AMB Program – Landry’s Ambassador program. Sign-up Concierge and getting business from hotels.
  • Trains staff on liquor control and procedures.

Manager

Benihana
San Diego
01.2020 - 04.2022
  • Oversees and manages all area of the restaurant and makes final decisions on guest service issues.
  • Investigates and resolve food quality and service complaints.
  • Communicates with guest and employees to solve problems and ensures complete guest satisfaction.
  • Inspects dining room, food receiving and preparation, production and storage areas to ensure health and safety regulations are being adhered to at all times.
  • Supervises cleaning and maintenance of equipment and arranges for repairs, contracts and other services.
  • Maintain appropriate restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
  • Ensure good safety practices of employees and guests throughout the restaurant.
  • Assist in the maintenance of proper emergency and security procedure.
  • Coordinates and scheduling of departments.

Server/Bartender

Benihana
San Diego
08.2009 - 01.2020
  • Provide excellent customer service through fast delivery of food orders and attentiveness.
  • Present menu introduction about the items on the menu and recommendations on each page.
  • Place orders in a timely matter and serve soups, salads, appetizers, and drinks as needed.
  • POS Aloha and Cash handling.
  • Bartend and made daily Benihana specialty drinks,

Education

Associate of Occupational Studies - Medical Specialties

California College of San Diego
San Diego, CA
10.2011

Some College (No Degree) - Medical Terminology, Medical Insurance Billing, Medical Office Procedures, Corrections Academy, Key Boarding, Microsoft Word, PowerPoint, Excel, Outlook

Grossmont College
El Cajon, CA

Skills

  • Food service management
  • POS system proficiency
  • Customer service
  • Inventory management
  • Food preparation
  • Kitchen management
  • Premium casual restaurant experience
  • Team leadership
  • Fast-paced environment adaptability
  • ServSafe certification
  • RBS certification
  • Labor and food cost control
  • Stable work history

Languages

English
Native/ Bilingual
Spanish
Professional

Timeline

Food and Beverage Restaurant Manager

Sycuan Casino
04.2024 - Current

FOH Manager

Peohe’s
08.2022 - 04.2023

Manager

Benihana
01.2020 - 04.2022

Server/Bartender

Benihana
08.2009 - 01.2020

Associate of Occupational Studies - Medical Specialties

California College of San Diego

Some College (No Degree) - Medical Terminology, Medical Insurance Billing, Medical Office Procedures, Corrections Academy, Key Boarding, Microsoft Word, PowerPoint, Excel, Outlook

Grossmont College

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Vita Sanfilippo