Viswateja Srirangam
London,ON
Summary
Seasoned Operations Manager and adept leader, blending a mechanical engineering background with five years of hands-on experience. Currently excelling as a Lead Support Manager at Walmart Canada, I bring a unique fusion of technical insight and managerial finesse. Armed with Operations Management and Automotive Service Management certificates from Canada, my objective is to contribute dynamic planning, problem-solving, and team development skills to a forward-thinking organization in the field of operations. I aspire to enhance business plans, streamline day-to-day activities, and foster a culture of continuous improvement.
Overview
6
6
years of professional experience
Work History
Lead Support Manager
Walmart
05.2022 - Current
- To achieve our targets, exceptional customer service was provided while meeting production goals, in collaboration with the Overnight Assistant Manager
- As part of this, the team of Overnight Associates was guided and led through the implementation of departmental procedures aimed at streamlining operations and improving efficiency
- We identified areas that could be optimized, such as work processes and inventory management, and developed strategies to overcome bottlenecks
- These efforts resulted in improved productivity and efficient operations while ensuring that customer needs were met in a timely and effective manner
- The focus was on driving efficiency, improving operations, and ensuring customer satisfaction.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Supply Chain Analyst
Polymer Corporation
10.2018 - 01.2022
- Monitored and collected data on various aspects of the supply chain, including scheduling, sourcing, warehousing, production, and delivery, to ensure optimal performance and efficiency
- Analyzed data to identify areas for performance improvement, such as reducing lead times or optimizing inventory levels, and made recommendations to management for optimization and cost savings
- Utilised data analytics to identify and resolve supply chain issues and improve overall performance.
- Studied movement of goods to identify gaps in efficiency and other areas needing improvement.
- Recognized supply chain risks and presented recommendations for risk mitigation.
Intern
Volkswagen
01.2018 - 09.2018
- Participated in workshops and presentations related to projects to gain knowledge.
- Interacted with customers by phone, email, or in-person to provide information.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Collaborated with senior management on new initiatives to build confidence.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Intern
Schneider Electric
06.2017 - 08.2017
- Explored new technologies and approaches to streamline processes.
- Provided project progress updates and proposed solutions to issues.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
- Frequently inspected production area to verify proper equipment operation.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
Diploma - Automotive Service Management
Fanshawe College
London, ON08.2023
Diploma - Operations Management
Fanshawe College of Applied Arts And Technology
London, ON09.2022
Bachelor of Science - Mechanical Engineering
IFHE University
Hyderabad08.2018
Skills
- Quality Assurance
- Problem Solving
- Time Management
- Staff Training
- Customer Service Expertise
- Attention to Detail
- Strong Leadership
- Team Building
- Decision Making
- Coaching and Mentoring
Timeline
Lead Support Manager
Walmart
05.2022 - Current
Supply Chain Analyst
Polymer Corporation
10.2018 - 01.2022
Intern
Volkswagen
01.2018 - 09.2018
Intern
Schneider Electric
06.2017 - 08.2017
Diploma - Automotive Service Management
Fanshawe College
Diploma - Operations Management
Fanshawe College of Applied Arts And Technology
Bachelor of Science - Mechanical Engineering
IFHE University
Similar Profiles
Lori VayoLori Vayo
Customer Service Representative at WalmartCustomer Service Representative at Walmart
SHAKERRA JACKSONSHAKERRA JACKSON
Lift Operator at WalmartLift Operator at Walmart
SHEHNAZPREET KAURSHEHNAZPREET KAUR
Customer Service Representative at WalmartCustomer Service Representative at Walmart