Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Vissarut Promkaew (Ben)

Toronto,Canada

Summary

Dynamic professional with a proven track record at American Express, excelling in customer service and process optimization. Adept at analyzing credit reports and mitigating risks, while demonstrating strong decision-making and time management skills. Recognized for enhancing customer satisfaction and streamlining onboarding processes in fast-paced environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Caller

Silom Thai Bistro
Toronto, Canada
10.2023 - Current
  • Prepare kitchen and ingredient station ready for restaurant open
  • Prepare ingredients according to menu that ordered by customer for chef to cook
  • Handle with appetizer menu such as soup or salad
  • Processed orders, forms, applications, and requests accurately.

Global New Account Customer Care Professional

American Express Co., Ltd.
Bangkok, Thailand
10.2022 - 09.2023
  • Reviewed card application and contact with card applicant through voice and message
  • Provided an exceptional level of customer service related with company policies
  • Set up and onboarded the new card applicant to company internal system
  • Analyzed card applicant credit bureau report, Evaluate fraud and financial status

KYC Associate

Bitkub Online Co., Ltd.
Bangkok, Thailand
10.2022 - 09.2023
  • Provided an exceptional level of customer service through telephone call
  • Investigated customer risk according to anti-money laundering act.
  • Provided solution and suggestion for customer during KYC process

Junior Operation Analyst

Shopeepay Co., Ltd.
Bangkok, Thailand
04.2021 - 02.2022
  • Provided an exceptional level of customer service through telephone call
  • Investigated customer risk according to anti-money laundering act.
  • Provided solution and suggestion for customer during KYC process

Cabin Mechanic

Bangkok Airways PCL.
Bangkok, Thailand
12.2018 - 07.2020
  • Fabricated, repaired, and installed aircraft structural assemblies.
  • Collaborated with engineering teams to modify aircraft structures for performance enhancements.
  • Performed daily postflight and preflight inspections.
  • Executed non-destructive testing techniques to assess aircraft structural integrity.

Education

Service Excellence for Business Diploma -

ILAC International College
Toronto, ON, Canada
05.2025

Aircraft Technology Diploma -

Civil Aviation Training Center
Bangkok, Thailand
07.2018

High School Diploma -

George Brown College
Toronto, ON

Skills

  • Microsoft Office proficiency
  • Fast-paced environment adaptability
  • Customer service excellence
  • Process optimization
  • Team collaboration
  • Time management skills
  • Decision-making ability
  • Quality control

Certification

  • Smart Serve
  • Food Handler

Languages

English
Professional

Timeline

Caller

Silom Thai Bistro
10.2023 - Current

Global New Account Customer Care Professional

American Express Co., Ltd.
10.2022 - 09.2023

KYC Associate

Bitkub Online Co., Ltd.
10.2022 - 09.2023

Junior Operation Analyst

Shopeepay Co., Ltd.
04.2021 - 02.2022

Cabin Mechanic

Bangkok Airways PCL.
12.2018 - 07.2020

Service Excellence for Business Diploma -

ILAC International College

Aircraft Technology Diploma -

Civil Aviation Training Center

High School Diploma -

George Brown College

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Vissarut Promkaew (Ben)