Vishwam Kapadia

North York,ON

Summary

Detail-oriented Research Assistant with hands-on experience performing clerical and laboratory work to advance research goals. Drives team success with expertise in data review, reporting and specimen handling. Specializes in Programming as well as database management.

Overview

year of professional experience

Work History

Customer Service Representative

D-Mart

Surat, Gujarat

02.2021 - 06.2021

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.

Research Assistant

Skyline Tours and Travels

Surat, Gujarat

09.2021 - 01.2022

Worked both independently and collaboratively in fast-paced tours and travels' environment.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Worked flexible hours; night, weekend, and holiday shifts.

Education

Advanced Diploma - Computer Programming/Analysis

Seneca College of Applied Arts And Technology, North York, ON

04.2024

Skills

Responding to Difficult Customers
Collaborative Team Player

Organizational Skills
Programming Languages: Java, C

Projects

Website Development(Portfolio)

Environment:- HTML, CSS, Javascript

Designed an online web portfolio by using web development tools
Created form based on College's requirements
Physically implemented web development skills

Simple Database Project

Environment:- Oracle SQL

Designed database tables for an online store as of College's requirements
Implemented database management skills
Worked as a group to open a dummy e-store

Timeline

Research Assistant - Skyline Tours and Travels

09.2021 - 01.2022

Customer Service Representative - D-Mart