Rajvirsinh Zala
Toronto,ON
Summary
Reliable Store Manager with 2 years in sales, customer service, and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging an enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement, and leverage substantial marketing prowess to strengthen and expand revenue streams.
Overview
5
5
years of professional experience
Work History
Store Manager
Toronto, ON
07.2021 - Current
- Directed and supervised a team of 15 employees in daily operations
- Oversaw inventory management through cycle counts, audits, and shrinkage control
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Supervisor
Circle K
Toronto, ON
09.2020 - 06.2021
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows
- Analyzed company's expenditures and developed financial models
- Audited company's legal documents to verify compliant policies and procedures.
Insurance Agent
Ahmedabad, India
01.2019 - 07.2020
- Developed and implemented comprehensive insurance plans for clients according to their individual needs
- Educated customers on the importance of maintaining adequate insurance coverage
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
Education
Post-Degree - International Business Management
Fleming College
04.2022
BBA - Accounting And Finance
S.M Patel Institute of Commerce
06.2019
Skills
- Mutual Funds Fees and Performance
- Customer Service Management
- Various Types of Mutual Funds
- Retail Inventory Management
- Payroll Management
- Cash Management
- MS Office Proficient
- Microsoft Office
- Financial Planning
- Financial Management
- Microsoft Excel
- QuickBooks
Timeline
Store Manager
07.2021 - Current
Supervisor
Circle K
09.2020 - 06.2021
Insurance Agent
01.2019 - 07.2020
Post-Degree - International Business Management
Fleming College
BBA - Accounting And Finance
S.M Patel Institute of Commerce
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