Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Vishwa Maniyar

Summary

Detail-oriented Canada PR holder with a proven ability to transition across industries, excelling in operations management, project coordination, and client interactions. Skilled in administrative support, scheduling, and fostering strong relationships with teams and clients. Possess strong organizational skills, excellent communication, and a proactive approach to problem-solving. Passionate about providing exceptional service and contributing to business success.

Overview

6
6
years of professional experience
1
1
Certificate

Work History

Customer Service Lead(Culinary Operations)

Pure Canadian Gaming
06.2022 - 06.2025
  • Delivered consistent, guest-focused service by coordinating food operations while actively engaging with customers to ensure satisfaction.
  • Handled customer inquiries, special requests, and complaints with professionalism and empathy, creating positive dining experiences.
  • Trained and supervised junior staff in service standards, product knowledge, and guest interaction, ensuring a customer-first approach.
  • Maintained operational efficiency through effective scheduling, communication with vendors, and back-of-house coordination.
  • Supported promotional events and upselling efforts, enhancing customer engagement and loyalty.

Team Member

Tim Hortons
12.2021 - 09.2022
  • Greeted customers warmly, took and fulfilled orders accurately, and promoted daily deals and loyalty programs.
  • Resolved concerns quickly and courteously, contributing to repeat business and positive reviews.
  • Managed cash handling and operated the POS system with precision during busy hours.
  • Collaborated with kitchen staff to ensure fast and accurate service under pressure.

Sr. Quality Assurance Analyst

Biztech Consultancy
01.2019 - 10.2021
  • Led cross-functional teams to implement automation test suites, reducing regression testing time by 60%.
  • Managed UAT projects, ensuring seamless client coordination and timely project execution.
  • Integrated automation into CI/CD pipelines, boosting deployment efficiency and system stability.
  • Spearheaded process improvements that enhanced collaboration and expedited issue resolution.
  • Developed excellent communication and documentation skills while managing stakeholder expectations.
  • Scheduled and coordinated team meetings, ensuring alignment with project milestones and deadlines.
  • Created & maintained quality reports, resulting in a 42% reduction in bugs and improved development workflows.

Education

Master of Computer Applications -

Gujarat Technical University
01.2019

Bachelor of Computer Applications - undefined

Gujarat University
01.2017

Skills

  • Cross-industry adaptability
  • Scheduling and documentation expertise
  • Client engagement strategies
  • Stakeholder engagement
  • Customer Service & Guest Relations
  • Conflict Resolution & Problem Solving
  • Team Leadership & Staff Training
  • Communication & Interpersonal Skills
  • Multitasking & Time Management
  • Digital Tools: MS Office, POS Systems

Languages

English
Native or Bilingual
Hindi
Native or Bilingual

Certification

Google Project Management Certification

Timeline

Customer Service Lead(Culinary Operations)

Pure Canadian Gaming
06.2022 - 06.2025

Team Member

Tim Hortons
12.2021 - 09.2022

Sr. Quality Assurance Analyst

Biztech Consultancy
01.2019 - 10.2021

Bachelor of Computer Applications - undefined

Gujarat University

Master of Computer Applications -

Gujarat Technical University

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Vishwa Maniyar