VISHWA MANDANI

• Maintains a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
• Resolves guest issues promptly, ensuring a positive experience for all hotel patrons.
• Managing inventory of supplies at the front desk, ordering additional resources when necessary to maintain efficient operations.
• Conducts regular performance evaluations for front desk staff, identifying areas for improvement and providing constructive feedback.
• Updates hotel policies as needed to comply with industry standards and local regulations, communicating these updates clearly to staff members.
• Supervises daily shift changes, ensuring smooth transitions between staff members at the front desk.

• Handled & guided Walmart Canada's customer service operations by leading a huge team through mentorship and skill development to enhance customer service,

• Facilitated donations to the food bank and children's hospital, motivated and trained a group of cashiers to promote the Walmart Rewards MasterCard, and increased front-end operations productivity to 95% at store 3040.

• Ensured associates are well-trained and updated on current procedures. Oversee cashiers, manage cash registers, and schedule breaks during store hours.
• Proactively enhanced customer satisfaction metrics through insightful report reviews, swift complaint resolution, and continuous improvement initiatives.

• Scheduled shifts, breaks, supervised employees and assessed performances to determine training needs.

• Proficient in OPERA cloud property management system for managing reservations, guest services, and billing.
• Assisted guests with reservations, special requests, and concierge services.
• Provided excellent customer service and maintained a professional demeanor.
• Helped the front end operations team with daily reports on guests checking in and out by using microsoft excel and word.

• As a Cashier, I have been awarded gold status and a certificate of recognition at Walmart for Q2 – FY23 in store #3040 for signing more than 160+ customers in a quarter for Walmart Rewards MasterCard and multiple silver status and certificate of recognition in other quarters. And overall signed more than 350+ customers for the same.
  The total profit contribution to store PNL for Q2 – FY23 in store #3040 was over $30,000 which I contributed to as a cashier by signing this many numbers of applications in a single quarter.
• Developed effective relationships with customers through friendly interactions.

• Sold products like phones, accessories, smart watches etc
• Conducted inventories on a regular basis to track stock levels.
• Demonstrated product features and benefits for customers' needs.
• Handled customer complaints in a professional manner.

• Assisted in setting up banquet rooms for special events according to instructions from management.
• Maintained a positive attitude while interacting with customers as well as other staff members.
• Adhered to all safety regulations when handling hot plates or trays of food.
• Communicated effectively with kitchen staff regarding customer allergies or dietary restrictions.

• Collaborated with marketing team members to develop effective advertising campaigns.
• Provided guidance, training, and support to junior sales advisors.
• Maintained a high level of customer service excellence in all interactions with clients.
• Analyzed customer feedback data to determine areas of improvement in product and service offerings.

• Designed flyers, company campaigns using Microsoft word and powerpoint.
• Collaborated with other departments in the organization to develop strategic plans.
• Promoted company's offers and special discounts on social media sites.
• Achieved 98% sales goal every month and contributed to the company's overall profit.