• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
• Assessed employee performance and developed improvement plans.
• Executing of funds transfer/ FD closure / Account Closure
• Filing of MC/ DD stub copies and cancelled instruments
• Identification and Closure of TOD accounts on regular basis
• Processing of Retail FX postings / Gold sales/Pre Paid Cards
• Issuance of DD/ MC (within prescribed TAT)
• Teller Box, Cheque Drop boxes, Vault & ATM Custodian.
• Retail FX transactions processing.