Vishrut Sharma
Surrey,BC
Summary
Motivated for service industry skillful working efficiently under pressure and make sound decisions. Exceptional team leader with outstanding work ethic.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Security Supervisor
Securiguard Services
06.2020 - 02.2024
- Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
- Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
- Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Supervised team of 6-7 security personnel during shift.
- Coordinated with IT personnel and managers regarding security of digital assets and information systems.
Guest Service Representative
Westin Hotel
07.2018 - 03.2020
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Utilized property management software proficiently for efficient guest data management and reporting purposes.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Maintained neat and orderly front desk and lobby area to uphold hotel standards.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
Manager on Duty
Sandman Signature Hotel
02.2016 - 07.2018
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized assistance.
- Streamlined front desk operations for improved efficiency, utilizing strong organizational skills.
- Increased repeat business by ensuring exceptional customer service and maintaining positive guest relationships.
- Collaborated with other departments to coordinate guest services, resulting in seamless experiences for guests.
- Monitored inventory levels of essential supplies, proactively ordering replacements to avoid shortages or delays in guest services.
- Coordinated special events and group bookings, ensuring all details were accurately executed for successful outcomes.
- Maintained accurate records of guest information and preferences, using this data to provide personalized experiences during future stays.
- Monitored staff training, scheduling and shift changes.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Front Desk and House Keeping Manager
Best Western Hotel
01.2011 - 12.2015
- Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Reduced operating expenses by negotiating with vendors and optimizing resource management.
- Enhanced the hotel''s online presence through targeted marketing campaigns and social media engagement.
- Developed strong partnerships with local businesses to create exclusive offers and packages for hotel guests.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Provided input on hotel refurbishment projects by sharing insights on guest preferences, room functionality, and trends in the industry.
- Managed team productivity and workflow to exceed quality standards.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Education
Bachelor of Science - Hotel And Resort Management
George Brown College
Toronto, ON04.2010
Skills
- Handling Guest problems
- Accuracy
- leadership and management skills
- Personnel Supervision
- Residential management
- Crime Prevention
- CCTV Monitoring
- Staff hiring
Languages
English
Native or Bilingual
Timeline
Security Supervisor
Securiguard Services
06.2020 - 02.2024
Guest Service Representative
Westin Hotel
07.2018 - 03.2020
Manager on Duty
Sandman Signature Hotel
02.2016 - 07.2018
Front Desk and House Keeping Manager
Best Western Hotel
01.2011 - 12.2015
Bachelor of Science - Hotel And Resort Management
George Brown College
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