Vishnu Prashad Mohan Rajeswari
Mississauga,Canada
Summary
Analytically-driven and detail-oriented data professional with a diverse background in customer service, product support, and technical operations. Transitioning into data analysis, proficient in data modeling, SQL, Power BI, and creating actionable insights to enhance decision-making and optimize processes. Skilled in designing BI dashboards, trend forecasting, and risk analysis to drive operational efficiency and support strategic initiatives. Recognized for proactive problem-solving, process improvement, and collaboration across teams. Leveraging technical expertise in tools like AutoCAD, SolidWorks, and Microsoft 365 alongside leadership and critical thinking to deliver measurable results. Excited to apply data-driven insights and business acumen to support organizational growth and innovation.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Customer Success Representative
Embark Student Corp.
08.2024 - 11.2024
- Provided RESP-related support over phone, email, and chat, assisting with contributions, payments, fund release, and account inquiries
- Guided customers toward digital and self-service options, enhancing ease and efficiency in customer interactions
- Organized and maintained accurate, confidential customer records, ensuring data integrity and reliability
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with the team on key projects, covering for teammates as needed and leading initiatives to improve service delivery
Product Support Technician
Peel Plastic Products Limited
05.2023 - 09.2023
- Conducted quality analysis using Power BI, identifying areas for product improvement and customer engagement
- Organized and analyzed trade fair data, optimizing promotional product engagement strategies
- Assisted in machine installation, applying data integration for seamless operational transitions
- Analyzed product palletability for logistics, optimizing warehouse space and reducing transport costs
- Used lab data for test documentation, enhancing quality control reporting and product standards
- Researched and identified solutions to technical problems.
Senior Machine Setup Technician
Peel Plastic Products Limited
09.2021 - 04.2023
- Supervised data collection for production and ERP entry, ensuring precise operational records
- Analyzed production metrics to identify downtime causes, improving machine reliability
- Recorded and visualized data to support operations analysis and improve performance tracking
- Coordinated with operators, standardizing reporting for streamlined management reviews
- Trained team members in data recording and analysis, fostering a data-driven culture
- Dismantled machinery to access, remove, and replace worn components and keep production within optimal tolerances.
- Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
Customer Service Representative
Reliance Home Comfort
02.2022 - 03.2023
- Analyzed customer service metrics, achieving a 95% satisfaction rate through process improvements
- Managed and organized high volumes of customer data, ensuring accuracy and compliance
- Implemented data-driven procedures to reduce resolution time by 20%, boosting customer satisfaction
- Provided insights to enhance customer service strategies based on satisfaction data analysis
- Streamlined client file management, improving information accessibility and organization
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Graduate Certificate - Supply Chain Management
Fanshawe College
London, ON09-2021
Graduate Certificate - Mechanical Engineering
Fanshawe College
London, ON12-2020
Bachelor of Engineering - Mechanical Engineering
Panimalar Engineering College
04.2019
Skills
- Data Analysis & Visualization: Proficient in data modeling, trend forecasting, and creating BI dashboards using Power BI and SQL
- Process Optimization: Skilled in identifying inefficiencies and implementing process improvements to enhance productivity
- Technical Proficiency: Expertise in AutoCAD, SolidWorks, and machine troubleshooting for technical and operational support
- Strategic Planning & Risk Management: Experienced in project management, strategic planning, and conducting risk assessments to inform decisions
- Business Tools: Advanced knowledge of Microsoft 365 and collaborative tools to streamline workflows
- Leadership & Communication: Demonstrated leadership, critical thinking, adaptability, and empathy, ensuring effective teamwork and innovation
Projects
Data Analyst Projects Technical Testing Projects
Video Game Sales Analysis
- Analyzed global video game sales data to identify trends by region and genre, visualizing results with Power BI.
Airbnb Toronto Listings Analysis
- Conducted data analysis on Toronto Airbnb listings to uncover pricing and occupancy drivers using Python and Power BI.
Bellabeat Case Study
- Explored data using MySQL and visualized insights with Power BI to recommend strategies for Bellabeat’s wearable devices.
US Superstore Dashboard
- Built interactive dashboards in Power BI to analyze sales, profit, and customer trends for a US retail dataset.
Decision Tree and Random Forest Models
- Developed machine learning models to enhance predictive accuracy and assessed feature importance for classification tasks.
Logistic Regression Case Study
- Built logistic regression models for binary classification, evaluating performance metrics and interpreting key variables.
Python Data Notebooks
- Utilized Python for data preprocessing, visualization, and basic analytics through in-class and hands-on projects.
Certification
- Certified Associate in Project Management (CAPM)
- Six Sigma Yellow Belt
Timeline
Senior Customer Success Representative
Embark Student Corp.
08.2024 - 11.2024
Product Support Technician
Peel Plastic Products Limited
05.2023 - 09.2023
Customer Service Representative
Reliance Home Comfort
02.2022 - 03.2023
Senior Machine Setup Technician
Peel Plastic Products Limited
09.2021 - 04.2023
Graduate Certificate - Supply Chain Management
Fanshawe College
Graduate Certificate - Mechanical Engineering
Fanshawe College
Bachelor of Engineering - Mechanical Engineering
Panimalar Engineering College