Summary
Overview
Work History
Education
Skills
Timeline
Generic

VISHNUKANTH

East York,Ontario

Summary

Experienced Salesforce Marketing Cloud professional with over 6 years of hands-on expertise in designing, implementing, and optimizing marketing automation solutions. Proven track record of successfully managing complex Salesforce Marketing Cloud projects, driving significant improvements in customer engagement and marketing ROI. Strong technical proficiency combined with strategic marketing insights. Demonstrated ability to lead and deliver on complex Salesforce Marketing Cloud projects, ensuring alignment with business objectives and timelines. Consistently achieved measurable improvements in customer engagement metrics through targeted campaigns and personalized interactions. Successfully boosted marketing ROI through data-driven insights and strategic campaign optimizations. Strong command of Salesforce Marketing Cloud's technical capabilities, including automation studio, journey builder, and data extensions. Leveraged deep understanding of marketing principles to develop innovative strategies that align with organizational goals. Expertise in analyzing campaign performance metrics and iteratively optimizing workflows for maximum impact. Proficient in leveraging data segmentation techniques to deliver highly personalized marketing communications. Experienced in integrating Salesforce Marketing Cloud with CRM systems to enhance data synchronization and campaign effectiveness. Skilled in using AMPscript for dynamic content creation and personalization, improving engagement and conversion rates. Managed subscriber lists and ensured data hygiene practices to maintain high deliverability rates and compliance with regulations. Effective communicator and collaborator, bridging technical and marketing teams to achieve shared objectives. Committed to staying abreast of industry trends and technological advancements in marketing automation and Salesforce ecosystem. Proven ability to troubleshoot complex issues and implement solutions that optimize system performance and user experience.

Overview

7
7
years of professional experience

Work History

Senior Salesforce Marketing Cloud Consultant

Fidelity Canada
01.2024 - Current
  • Implemented end-to-end implementation of Salesforce Marketing Cloud solutions, ensuring alignment with client business goals and KPIs
  • Customized platform configurations to meet specific client requirements across various industries, optimizing system performance and usability
  • Designed and executed intricate customer journey workflows using Journey Builder, focusing on enhancing lead nurturing and improving conversion rates
  • Leveraged Automation Studio to automate marketing processes, reducing manual effort and increasing operational efficiency
  • Developed comprehensive email marketing strategies tailored to client objectives, incorporating segmentation and personalization techniques
  • Implemented rigorous A/B testing methodologies to refine campaign elements and maximize engagement and conversion rates
  • Deployed dynamic content and personalized messaging strategies to enhance customer experience and campaign effectiveness
  • Provided strategic technical guidance and mentorship to junior consultants, fostering a culture of continuous learning and innovation within the team
  • Conducted training sessions and workshops to upskill team members on Salesforce Marketing Cloud capabilities and best practices
  • Collaborated closely with marketing, IT, and sales departments to integrate Salesforce Marketing Cloud with existing CRM systems and ensure seamless data flow
  • Managed client relationships, serving as a trusted advisor and ensuring satisfaction throughout project lifecycles
  • Designed scalable and robust Salesforce Marketing Cloud solutions, considering long-term business scalability and future expansion
  • Identified and resolved complex technical and strategic issues during implementation and operation phases, ensuring project success and client satisfaction
  • Conducted performance tuning and optimization activities to improve system responsiveness and campaign execution efficiency
  • Maintained detailed project documentation and generated comprehensive reports on project progress, key metrics, and campaign performance
  • Ensured adherence to industry regulations (e.g., GDPR, CAN-SPAM) and implemented best practices in data management and privacy
  • Delivered measurable improvements in client marketing metrics and ROI through innovative Salesforce Marketing Cloud solutions and effective campaign strategies.

Salesforce Marketing Cloud Specialist

Rimini Street
09.2019 - 11.2022
  • Managed full lifecycle of Salesforce Marketing Cloud project, from initial requirement gathering through to solution design, deployment, and post-launch support
  • Designed customized solutions within Salesforce Marketing Cloud to meet client-specific requirements and objectives
  • Optimized data workflows and integration processes, ensuring seamless synchronization between Salesforce Marketing Cloud and other enterprise systems such as CRM platforms
  • Conducted regular performance analysis and reporting to evaluate campaign effectiveness, track key metrics, and identify areas for improvement
  • Implemented advanced segmentation strategies to target specific customer segments effectively, improving engagement and conversion rates
  • Utilized dynamic content and personalization tactics to deliver tailored messages and enhance customer experience across email campaigns
  • Provided training sessions and ongoing support to marketing teams, empowering them to leverage Salesforce Marketing Cloud functionalities and adopt best practices
  • Worked closely with cross-functional teams including marketing, IT, and sales departments to align strategies and ensure cohesive implementation of marketing initiatives
  • Acted as a primary point of contact for clients, managing expectations and maintaining strong relationships throughout project phases
  • Maintained comprehensive documentation of project workflows, configurations, and outcomes for future reference and continuous improvement
  • Conducted thorough testing and quality assurance checks to validate system functionality and ensure deliverables met client requirements
  • Explored and implemented new features and updates within Salesforce Marketing Cloud to enhance capabilities and deliver innovative solutions to clients.

Salesforce Administrator

Acalvio
09.2017 - 08.2019
  • Provided frontline support to users on Salesforce CRM functionalities and troubleshooting user issues
  • Assisted in data entry, data cleaning, and maintaining data integrity within Salesforce CRM
  • Supported senior administrators in configuring Salesforce fields, page layouts, and workflows based on business requirements
  • Generated standard and ad-hoc reports for sales, marketing, and management teams using Salesforce reporting tools
  • Participated in training sessions to learn Salesforce CRM basics, including navigation, data entry, and reporting
  • Assisted in routine maintenance tasks such as user management, security settings, and data backup
  • Documented processes, workflows, and configurations within Salesforce CRM for reference and training purposes
  • Supported integration projects between Salesforce CRM and other business systems, ensuring smooth data flow
  • Assisted in setting up basic workflow rules and process automation within Salesforce CRM
  • Conducted testing and validation of new Salesforce features and enhancements to ensure functionality and usability
  • Worked collaboratively with cross-functional teams including sales, marketing, and IT to support business initiatives and system enhancements
  • Stayed updated with Salesforce updates, features, and best practices through self-study and participation in Salesforce community forums.

Education

Bachelor’s in computer science engineering -

Guru Nanak Institutions of Technical Campus

Post Graduate Diploma in DevOps for Cloud Computing -

Lambton College

Skills

  • AMPscript, JavaScript, SQL
  • Salesforce Marketing Cloud (Email Studio, Journey Builder, Automation Studio, Audience Builder)
  • Data segmentation, A/B testing, campaign performance analysis

Timeline

Senior Salesforce Marketing Cloud Consultant

Fidelity Canada
01.2024 - Current

Salesforce Marketing Cloud Specialist

Rimini Street
09.2019 - 11.2022

Salesforce Administrator

Acalvio
09.2017 - 08.2019

Bachelor’s in computer science engineering -

Guru Nanak Institutions of Technical Campus

Post Graduate Diploma in DevOps for Cloud Computing -

Lambton College
VISHNUKANTH