Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
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Vishnu Dutt Madhu

Moncton,NB

Summary

Negotiations-savvy Customer Retention Specialist accurately manages large volume of calls and inquiries. Adept at building key relationships and applying effective customer service techniques to increase sales revenue.

Overview

5
5
years of professional experience

Work History

Retention Specialist

Nordia
Moncton, New Brunswick
07.2021 - Current
  • Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
  • Performed customer negotiations to reach fair conclusion for both business and customer.
  • Oversaw the implementation of loyalty programs designed to reward and retain high-value customers.

Package Handler

Fedex
Moncton, New Brunswick
06.2021 - 04.2022
  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
  • Inspected packages for damages or defects and recorded any issues found.
  • Organized packages according to type, size, destination, and other specifications.

Cashier

Nofrills
Sydney, Nova Scotia
05.2019 - 08.2020
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked shelves with merchandise when needed.
  • Greeted customers and answered any questions they had about the store's products and services.

Education

Bachelor of Science - Petroleum Engineering

Cape Breton University
Sydney, NS
05-2021

Bachelor of Science - Mechanical Engineering

Amrita School of Engineering
Kerala, India
08-2018

Skills

  • Performance Evaluation
  • Cross-Functional Communication
  • Data review
  • Customer Relations
  • Customer Retention Strategies
  • Upselling and Cross Selling
  • Persuasion strategies
  • Documentation skills

Languages

English
Full Professional
Hindi
Limited
Tamil
Professional
Malayalam
Native/ Bilingual

Affiliations

  • Soccer
  • Hiking

References

References available upon request.

Timeline

Retention Specialist

Nordia
07.2021 - Current

Package Handler

Fedex
06.2021 - 04.2022

Cashier

Nofrills
05.2019 - 08.2020

Bachelor of Science - Petroleum Engineering

Cape Breton University

Bachelor of Science - Mechanical Engineering

Amrita School of Engineering

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Vishnu Dutt Madhu