Vishnu Dutt Madhu
Moncton,NB
Summary
Negotiations-savvy Customer Retention Specialist accurately manages large volume of calls and inquiries. Adept at building key relationships and applying effective customer service techniques to increase sales revenue.
Overview
5
5
years of professional experience
Work History
Retention Specialist
Nordia
Moncton, New Brunswick
07.2021 - Current
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Performed customer negotiations to reach fair conclusion for both business and customer.
- Oversaw the implementation of loyalty programs designed to reward and retain high-value customers.
Package Handler
Fedex
Moncton, New Brunswick
06.2021 - 04.2022
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Inspected packages for damages or defects and recorded any issues found.
- Organized packages according to type, size, destination, and other specifications.
Cashier
Nofrills
Sydney, Nova Scotia
05.2019 - 08.2020
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Greeted customers and answered any questions they had about the store's products and services.
Education
Bachelor of Science - Petroleum Engineering
Cape Breton University
Sydney, NS05-2021
Bachelor of Science - Mechanical Engineering
Amrita School of Engineering
Kerala, India08-2018
Skills
- Performance Evaluation
- Cross-Functional Communication
- Data review
- Customer Relations
- Customer Retention Strategies
- Upselling and Cross Selling
- Persuasion strategies
- Documentation skills
Languages
English
Full Professional
Hindi
Limited
Tamil
Professional
Malayalam
Native/ Bilingual
Affiliations
- Soccer
- Hiking
References
References available upon request.
Timeline
Retention Specialist
Nordia
07.2021 - Current
Package Handler
Fedex
06.2021 - 04.2022
Cashier
Nofrills
05.2019 - 08.2020
Bachelor of Science - Petroleum Engineering
Cape Breton University
Bachelor of Science - Mechanical Engineering
Amrita School of Engineering
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