Vishnu VN
Sault Ste. Marie,ON
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
9
9
years of professional experience
Work History
IT Support Specialist Team Lead
Websynth Technologies
Kerala, India
03.2024 - Current
- Generated reports to track performance and analyze trends.
- Tested new software and hardware prior to deployment.
- Trained new team members by relaying information on company procedures and safety requirements.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
IT Technical Support Specialist
Veuz Concepts Pvt. Ltd
Kozhikode, Kerala, India
12.2020 - 03.2024
- Diagnosed complex technical problems, saving time and resources by providing effective solutions.
- Collaborated with cross-functional teams to develop and implement IT solutions.
- Implemented security measures to protect sensitive data and prevent unauthorized access or breaches.
- Diagnosed and troubleshot hardware, software and network issues.
- Monitored system performance to identify potential issues.
IT Support Specialist
Telnet Info Solutions
Wayanad, Kerala, India
08.2017 - 10.2020
- Managed high levels of call flow and responded to technical support needs.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Patched software and installed new versions to eliminate security problems and protect data.
Sales Associate
Nesto Hypermarket
Wayanad, Kerala, India
03.2016 - 08.2018
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained clean and safe environment for staffs and customers.
Education
Industrial Management
Kinfra Industrial Park
Calicut, India2016
Bachelor Of Technology - Computer Science
MEA Govt College of Engineering
Malappuram, India04.2015
Skills
- Effective decision making
- Excellent Time Management
- Problem Solving
- Technical troubleshooting
- Microsoft outlook
- Software installation
- Staff education and training
- Analytical thinking
- Organizational skills
- Flexible and Reliable
Accomplishments
- Employee of the month
- Valid G license
Reference upon request
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Timeline
IT Support Specialist Team Lead
Websynth Technologies
03.2024 - Current
IT Technical Support Specialist
Veuz Concepts Pvt. Ltd
12.2020 - 03.2024
IT Support Specialist
Telnet Info Solutions
08.2017 - 10.2020
Sales Associate
Nesto Hypermarket
03.2016 - 08.2018
Industrial Management
Kinfra Industrial Park
Bachelor Of Technology - Computer Science
MEA Govt College of Engineering