Vishnu V Gopal
Sarnia,Ontario
Summary
Focused professional proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
3
3
years of professional experience
Work History
Logistics Associate
Shoppre Parcels
08.2021 - 01.2023
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Conducted investigations to resolve issues related to logistics movements.
- Developed strategies to optimize utilization of available resources.
- Generated monthly performance reports to track and analyze shipping trends.
- Overseeing the overall international logistics operations.
- Tracked orders and notified customers of status or potential delays.
Customer Service Representative
H&M Store
01.2021 - 06.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Call Center Customer Service Representative
Vodafone Idea Limited
07.2020 - 10.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Addressed customer account discrepancies and concerns.
Education
Post-graduate Diploma - International Business Management
Lambton College of Applied Arts And Technology
Sarnia, ON01.2025
Bachelor of Commerce - Finance And Taxation
Mar Ivanios College, Kerala University
Kerala, India03.2016
Skills
- Solid communication skills
- Customer Management
- Operations Management
- Escalation Management
- Vendor Liaising
- Telephone Management
- Motivational Leadership
- Efficiency Improvement
Timeline
Logistics Associate
Shoppre Parcels
08.2021 - 01.2023
Customer Service Representative
H&M Store
01.2021 - 06.2021
Call Center Customer Service Representative
Vodafone Idea Limited
07.2020 - 10.2020
Post-graduate Diploma - International Business Management
Lambton College of Applied Arts And Technology
Bachelor of Commerce - Finance And Taxation
Mar Ivanios College, Kerala University
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