Vishnu Sadanandan
Scarborough,ON
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Restaurant industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Tim Hortons
05.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Interacting and creating rapport with more than 150 customers daily and dealing with their concerns and enquires.
- Operated register to process payments and collect cash payment for order totals.
- Trained new employees by demonstrating tasks and coaching during daily activities.
Warehouse Associate
Hudson's Bay
11.2020 - 08.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Checked packages and merchandise for damage and notified vendors.
Education
Post Graduate Diploma - Computer And Information Systems
Lambton College of Applied Arts And Technology
Toronto, ON06.2022
Bachelor of Science - Computer Information Systems
Kristu Jayanti College Bangalore
India06.2019
Skills
- Microsoft Dynamics
- Staff Training
- Customer Relations
- Microsoft PowerPoint
- Administrative Support
- MS Office Proficiency
- Customer Service Expertise
- Computer Competency
- E-Mail and Telephone Communication
- Cash Register Operations
Activities And Honors
- Participated in Life Science Workshop.
- Participated in Intra Collegiate IT Fest.
Projects
- Cinespace: An internet-based application which can be used by the customers to reserve tickets for films online.
- Travelgram: A web-based application using ASP.NET which is used by the customers to choose various destinations to travel and to book them online.
- Bike Cart: A web-based offline application using VB.NET to manage the details of the bike store, sales, stock, customers, and accessories.
- Mobile Store management: An online web application using ASP.NET for Computerizing the functions in mobile store like creating database, details of customers, maintaining the stock, delivery of the product.
Timeline
Customer Service Representative
Tim Hortons
05.2021 - Current
Warehouse Associate
Hudson's Bay
11.2020 - 08.2021
Post Graduate Diploma - Computer And Information Systems
Lambton College of Applied Arts And Technology
Bachelor of Science - Computer Information Systems
Kristu Jayanti College Bangalore
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