VISHNU REJI
KOTTAYAM
Summary
Food and Beverage Service Captain with ten years of practical experience in the hotel sector, who is committed and well proficient. A track record of providing outstanding service in a number of restaurants, competent at inspiring and managing teams to guarantee smooth operations and satisfied customers. Have excellent interpersonal and communication skills, cultivating a good rapport with both clients and employees. Extensive familiarity with food presentation and formal dining manners. The capacity to act coolly and effectively in high-pressure situations. Acknowledged for continuously surpassing performance standards and upholding a dedication to superior service quality aiming to provide a vibrant F&B staff with leadership experience and industry understanding.
Overview
13
13
years of professional experience
Work History
FOOD & BEVERAGE SERVICE CAPTAIN
BLACK OLIVE RESTAURANT
03.2018 - Current
- Oversaw the restaurant's daily operations, including personnel numbers and shift coordination, to satisfy customer demand.
- Minimised waste and saved money by putting into practice effective inventory management techniques.
- Demonstrated strong problem-solving skills in resolving customer complaints and addressing operational challenges.
- Implemented proactive measures to prevent recurring issues and ensure seamless service.
- Demonstrated comprehensive knowledge of the menu, providing recommendations and ensuring accurate order delivery.
FOOD & BEVERAGE SERVICE CAPTAIN
SEALORD HOTEL
01.2015 - 02.2018
- Demonstrated success in maintaining high level of customer satisfaction
- Anticipated customer needs and responded accordingly to increase customer satisfaction
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction
- Used point-of-sale systems and completed end-of-shift paperwork accurately
- Answered customers' questions, recommended items, and recorded order information
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
SENIOR STEWARD
WETZLAR RESORT
01.2011 - 12.2014
- Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders
- Assisted with bussing tables and cleaning up spills
- Monitored food and beverage supplies, assisting with restocking when needed
Education
Bachelor of Science - Hospitality & Catering Management
DIVINE COLLEGE OF HOTEL MANAGEMENT- SM UNNIVERSITY
ERNAKULAM11.2010
HIGHER SECONDARY -
CMS SCHOOL
03.2006
SSLC -
CMS SCHOOL
01.2004
Skills
- Effectively lead and inspired a team of service professionals
- Demonstrated strong decision-making skills, especially in high-pressure situations
- Contributed to a cooperative and upbeat work atmosphere to improve team output
- Demonstrated exemplary customer service by anticipating and exceeding guest expectations
- Resolved customer issues promptly and diplomatically to ensure guest satisfaction
- Trained and guided staff in delivering personalized and attentive service
- Clear and effective communication with both customers and team members
- Proven ability to convey information concisely and diplomatically
- Ensured smooth day-to-day operations, including reservation management, seating arrangements, and order processing
- Meticulous in maintaining high standards of cleanliness, hygiene, and presentation
- Attention to every detail, ensuring a flawless dining experience for guests
Languages
English, Malayalam, Arabic
Timeline
FOOD & BEVERAGE SERVICE CAPTAIN
BLACK OLIVE RESTAURANT
03.2018 - Current
FOOD & BEVERAGE SERVICE CAPTAIN
SEALORD HOTEL
01.2015 - 02.2018
SENIOR STEWARD
WETZLAR RESORT
01.2011 - 12.2014
Bachelor of Science - Hospitality & Catering Management
DIVINE COLLEGE OF HOTEL MANAGEMENT- SM UNNIVERSITY
HIGHER SECONDARY -
CMS SCHOOL
SSLC -
CMS SCHOOL
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