Vishnu Prasad Siva Prasad Nambiar
Etobicoke,Ontario
Summary
Data Analyst holding a Master's degree in Analytics from Northeastern University, with over 1 year of practical experience in data analysis and customer service. Skilled in SQL, Python, Tableau, Power BI, and Excel, specializing in transforming complex data into clear insights. Proven track record of cross-functional collaboration and driving measurable business outcomes through data-driven strategies. Actively pursuing a full-time Data Analyst role to utilize analytical expertise for organizational success.
Overview
3
3
years of professional experience
Work History
Inventory Specialist
Tim Hortons
06.2024 - Current
- Monitored daily inventory and reduced stock discrepancies by ensuring 95% availability
- Served 200+ customers per day, consistently maintaining high service quality
- Operated POS systems with 100% transaction accuracy and compliance with store policies
- Key Projects: Manage daily stock using FIFO methods, ensure 95%+ product availability, and streamline inventory operations to reduce waste and improve service efficiency.
Implementation Engineer
Spine Technology Pvt. Ltd
02.2023 - 10.2023
- Led implementation of enterprise software across 15+ client sites in healthcare and finance
- Delivered technical support and reduced post-deployment issues by 25%
- Trained client users on product features and ensured seamless onboarding
- Key Projects: Led SBI payroll system implementation, automated Excel-based data processing, integrated databases, and analyzed HR datasets to enhance reporting accuracy.
Customer Service Professional
SITEL India Ltd
10.2022 - 12.2022
- Resolved over 80 customer inquiries daily while achieving a 90% satisfaction rate
- Escalated technical concerns and captured customer feedback to improve service delivery
- Maintained accurate documentation for customer interaction records and reports
- Key Projects: Provided technical support for HP customers, resolving 80+ daily issues with a 90%+ satisfaction rate through CRM documentation and expert troubleshooting.
Education
Master of Professional Studies - Analytics
Northeastern University
Toronto, ON08.2025
Bachelor of Science - Information Technology
University of Mumbai
Mumbai05.2022
Skills
- Analytical data collection and analysis
- Marketing analytics and sales performance insights
- Customer market insights and research strategies
- KPI measurement techniques and tracking systems
- Management of CRM systems
- Visualization of data insights and reporting tools
- Development of dashboards for metrics tracking
- Optimization of business processes for efficiency
- ROI enhancement strategies in projects
- Application of machine learning techniques in analysis
- Modeling with predictive analytics tools
- Mining data for actionable insights in AI/ML contexts
- Planning and executing projects effectively
Languages
English
Full Professional
Hindi
Full Professional
Project
Capstone – United Way Greater Toronto
• Analyzed 30 years of demographic and economic data to highlight trends in poverty across the GTA • Built interactive
Tableau dashboards to support policy recommendations and donor engagement
• Empowered advocacy efforts through visually compelling and evidence-based reporting
Capstone – Yonge Street Mission (YSM)
• Created real-time dashboards to identify underserved populations and gaps in outreach
• Presented actionable insights to stakeholders to guide funding and program development
• Improved communication through interactive data visualizations and storytelling
Timeline
Inventory Specialist
Tim Hortons
06.2024 - Current
Implementation Engineer
Spine Technology Pvt. Ltd
02.2023 - 10.2023
Customer Service Professional
SITEL India Ltd
10.2022 - 12.2022
Master of Professional Studies - Analytics
Northeastern University
Bachelor of Science - Information Technology
University of Mumbai
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