Manju Mahadevan
Summary
Results-driven professional with a diverse background in customer service, banking, and administration. Proven expertise in managing end-to-end customer interactions, resolving technical issues, and implementing efficient administrative processes. Adept at cultivating a positive brand image through strong communication skills and a commitment to exceptional service. Experienced in leading teams and fostering dynamic work environments.
Overview
9
9
years of professional experience
Work History
Administration Manager
SkillUp Global
05.2021 - 03.2023
- Thrived in a dynamic work environment, managing administration activities and contributing to a positive workplace culture.
- Demonstrated the ability to multitask and navigate through challenges in a fast-paced environment.
- Communicated effectively with team members and other departments, fostering collaboration to achieve organizational goals.
Senior Banking Associate
Wipro
07.2019 - 05.2021
- Engaged with customers through various channels, including phone calls and online chat support.
- Demonstrated clear written and oral communication skills, ensuring effective communication of financial solutions to customers.
- Actively listened to customer concerns, showing empathy and addressing issues with skillful questioning.
Service Delivery Manager
IndusInd Bank
12.2015 - 01.2019
- Educated customers on various banking products and services, ensuring they fully understood the features and benefits.
- Proactively identified and addressed potential service issues before they escalated, ensuring a seamless customer experience.
- Demonstrated a brand ambassador mindset, fostering a customer-focused culture within the team.
Process Associate
Hewlett Packard Enterprise
06.2014 - 10.2015
- Handled inbound customer inquiries, addressing concerns, and providing information on HPE products and services.
- Aimed for first-call resolution to ensure customer satisfaction and loyalty.
- Collaborated with internal teams to resolve complex customer problems, demonstrating accountability for service delivery.
Education
Post-Baccalaureate Diploma - Business Analytics
Conestoga College
Kitchener, ON12.2023
Skills
Active Listening
Multi-Tasking
Product Knowledge
Proactive Issue Resolution
Flexibility
Collaboration
Learning and Adaptability
Brand Ambassador Mindset
Communication
Languages
English
Full Professional
Malayalam
Native or Bilingual
Tamil
Native or Bilingual
Kannada
Professional Working
Timeline
Administration Manager
SkillUp Global
05.2021 - 03.2023
Senior Banking Associate
Wipro
07.2019 - 05.2021
Service Delivery Manager
IndusInd Bank
12.2015 - 01.2019
Process Associate
Hewlett Packard Enterprise
06.2014 - 10.2015
Post-Baccalaureate Diploma - Business Analytics
Conestoga College
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