VISHNU MOHAN
Retail Manager
Greater Sudbury,ON
Summary
Dynamic professional with a proven track record at Walmart Canada, excelling in team leadership and problem-solving. Successfully reduced customer complaints through proactive strategies and enhanced service delivery. Skilled in multitasking and staff management, fostering collaboration and driving process improvements for superior outcomes.
Overview
4
4
years of professional experience
Work History
Clerk
Canada Revenue Agency
03.2024 - Current
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
Retail Support Manager
Walmart Canada
06.2021 - 02.2024
- Managed specialist team to provide technical assistance and customer service.
- Coached employees through day-to-day work and complex problems.
- Reduced customer complaints by implementing proactive troubleshooting strategies and preventive measures.
- Championed process improvements through regular evaluations and recommendations, leading to overall better service delivery.
- Mentored junior staff members, providing guidance and coaching to enhance their skillsets and career progression potential.
Education
Post Graduation Diploma - Electrical Engineering Technician-Industrial
Cambrian College of Applied Arts And Technology
Greater Sudbury, Canada 05.2001 -
Bachelor of Technology - Instrumentation And Control Engineering
University of Calicut
Kerala, India 05.2001 -
Skills
Teamwork and collaboration
Problem-solving
Staff management
Teamwork
Computer skills
Time management
Multitasking
Team leadership
Decision-making
Crisis management
Timeline
Clerk
Canada Revenue Agency
03.2024 - Current
Retail Support Manager
Walmart Canada
06.2021 - 02.2024
Post Graduation Diploma - Electrical Engineering Technician-Industrial
Cambrian College of Applied Arts And Technology
05.2001 -
Bachelor of Technology - Instrumentation And Control Engineering
University of Calicut
05.2001 -
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