VISHNU DEVAN
SURREY,BC
Summary
Observant individual challenged with sitting for long periods and monitoring security cameras for suspicious activity. Bilingual Surveillance Operator with a background in reporting observations to the appropriate personnel and maintaining meticulous log reports. Seasoned Gambling Investigator with demonstrated gaming surveillance systems operations expertise. Gathers data, compiles information and prepares clear and concise reports. Alerts proper authorities of illegal and unusual activities to maximize safety. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Surveillance Supervisor
Cascades Casino
10.2021 - Current
- Established a strong rapport with other departments across the casino property, promoting collaboration towards shared goals such as patron safety or asset protection.
- Ensured compliance with state regulations, conducting regular audits of surveillance practices and equipment functionality.
- Collaborated with law enforcement agencies, providing critical information during investigations related to the casino property.
- Coordinated response efforts during emergency situations, liaising with external security teams or first responders as needed to maintain safety and order throughout casino property.
- Promoted employee development with ongoing feedback, coaching sessions, and performance evaluations for all members of the surveillance team.
- Maintained a high standard of safety by regularly reviewing and updating emergency protocols within the surveillance department.
- Managed a team of surveillance operators, fostering a professional work environment focused on accurate observation and reporting skills.
- Streamlined communication between departments, ensuring timely response to potential security incidents.
- Optimized resource allocation by analyzing staff schedules and adjusting as needed to maintain adequate coverage during peak hours.
- Supported casino operations by identifying suspicious behavior patterns or activities that could potentially harm business interests or customer satisfaction levels.
- Spearheaded the creation of a surveillance policies and procedures manual, ensuring uniformity in performance standards across all team members.
- Improved team performance with comprehensive training programs on surveillance techniques and procedures.
- Evaluated the effectiveness of surveillance methods regularly, identifying areas for improvement and implementing necessary changes to maintain optimal levels of security coverage.
- Documented suspicious activity and events through detailed reports, submitting timely updates to supervisor.
- Reported violations of policies, laws and suspicious behaviors to on-site security personnel or local law enforcement.
- Identified illegal activities and alerted floor security personnel to address concerns.
- Remained composed and calm even when situations were stressful or had escalated in order to effectively contribute to security needs.
- Monitored gambling activities for compliance with state and local regulations.
- Verified compliance with internal policies during monetary transportation activities.
- Observed hotel and gambling floor operations for irregular activities indicative of cheating or illegal behavior.
- Researched cheating methods and advantage play systems to quickly identify illegal activity.
WIRE TECHNICIAN
IEM Canada
04.2019 - 10.2020
- Installed and configured new devices and system components.
- Read blueprints and schematics to correctly place equipment.
- Supported team members with ongoing training initiatives, sharing knowledge on best practices for efficient operations within the field.
- Contributed to a positive work environment through professional communication skills, active listening, and effective problem-solving abilities when faced with challenges or conflicts among team members.
- Streamlined work processes by consistently organizing tools, equipment, and materials for easy access during projects.
- Increased efficiency by regularly inspecting and updating wire system blueprints as needed.
- Maintained up-to-date knowledge of industry advancements, incorporating new techniques into daily tasks when applicable.
- Reduced service downtime by promptly addressing and resolving wire connectivity problems.
KITCHEN SUPERVISOR
A&W Restaurant
06.2015 - 03.2019
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Controlled food costs and managed inventory.
- Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
- Promoted a positive work environment by fostering open communication and resolving conflicts in a timely manner.
- Reduced food waste through effective inventory management and menu planning.
- Reviewed employee performance regularly, providing constructive feedback for improvement opportunities.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Upheld strict adherence to allergen safety procedures, ensuring cross-contamination prevention measures were followed diligently during preparation processes.
- Collaborated with front-of-house staff to ensure seamless guest experiences from order placement to meal delivery.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Participated in weekly management meetings to discuss ongoing challenges, successes, and strategies for continued improvement.
- Monitored food inventory and supplies to prevent waste.
- Directed food preparation and cooking activities to meet health and safety standards.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
STORE SUPERVISOR
MAC'S Store
04.2014 - 05.2015
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Boosted sales performance with targeted marketing strategies and in-store promotions.
- Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
- Managed supply chain by ordering products from suppliers, negotiating prices and requiring on-time delivery.
- Achieved sales targets consistently by motivating the team through incentive programs and personalized coaching sessions.
HEAVY DUTY CLEANER
All In One Maintenance
07.2020 - 05.2022
- Completed routine floor refinishing activities on assigned floors.
- Maintained high standards of cleanliness, resulting in increased customer satisfaction scores for the organization.
- Upheld exceptional customer service standards while interacting professionally with clients during on-site visits or consultations.
- Assisted in training new hires on company-specific procedures, ensuring seamless integration into their roles as heavy-duty cleaners.
- Exceeded inspection expectations with meticulous attention to detail when sanitizing restrooms, kitchens, and common areas.
- Received commendations from supervisors for consistent punctuality, reliability, and quality work performance.
- Demonstrated adaptability by quickly learning new cleaning methods for specialized equipment or sensitive areas within the facility.
- Supported inventory management efforts by monitoring supplies usage and reporting low stock levels promptly.
- Promoted a healthy work environment, implementing eco-friendly cleaning products and techniques.
- Reduced equipment downtime by performing thorough maintenance checks and routine cleanings.
- Enhanced workplace safety by consistently adhering to established cleaning protocols and procedures.
- Handled equipment, chemicals, and materials properly and with caution.
- Developed and implemented comprehensive cleaning plan for entire building.
WAREHOUSE WORKER
Sprinter delivery
02.2021 - 01.2022
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Consistently lifted materials weighing as much 75 pounds.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
Education
Master of Arts - International Business Management
Niagara College
Niagara-on-the-Lake, ON09.2014
Bachelor of Science - Computer Information Systems
Anna University
India 06.2012
Skills
- Incident Response Management
- Policy Enforcement
- Emergency Preparedness
- Policy and procedure understanding
- Quick Learner
- Suspicious Activity Monitoring
- Property surveillance
- Gaming law enforcement
- Violation Reporting
Languages
ENGLISH
Native or Bilingual
MALAYALAM
Native or Bilingual
HINDI
Full Professional
TAMIL
Full Professional
Contact Profile
9517 156 AVE, SURREY, BC, V3R 5Z1
References
Available upon request
Timeline
Surveillance Supervisor
Cascades Casino
10.2021 - Current
WAREHOUSE WORKER
Sprinter delivery
02.2021 - 01.2022
HEAVY DUTY CLEANER
All In One Maintenance
07.2020 - 05.2022
WIRE TECHNICIAN
IEM Canada
04.2019 - 10.2020
KITCHEN SUPERVISOR
A&W Restaurant
06.2015 - 03.2019
STORE SUPERVISOR
MAC'S Store
04.2014 - 05.2015
Master of Arts - International Business Management
Niagara College
Bachelor of Science - Computer Information Systems
Anna University
Similar Profiles
CHHAVI TIWARICHHAVI TIWARI
Cage Cashier at Cascades casinoCage Cashier at Cascades casino
NATHANIEL FUNGNATHANIEL FUNG
Casino Pit Manager at CASCADES CASINOCasino Pit Manager at CASCADES CASINO
Shubham DeepShubham Deep
Table Games Floor Supervisor at Cascades CasinoTable Games Floor Supervisor at Cascades Casino