Vishmi Bandara
Kamloops,BC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Teller/Customer Service Representative
CIBC
02.2024 - Current
- Perform various customer transactions accurately and efficiently
- Provide excellent customer service to clients in-person and over the phone
- Promote banking products and services to customers
- Ensure compliance with banking regulations and company policies
- Balance cash drawers and maintain accurate records of transactions
- Process deposits, withdrawals, and other banking transactions
- Assist customers with inquiries, account maintenance, and problem resolution.
Banquet Captain
Aramark
04.2022 - Current
- Coordinate and oversee banquet events, ensuring smooth operations and exceptional customer service
- Supervise banquet staff, providing guidance and training as needed
- Collaborate with event planners and clients to execute flawless events
- Set up banquet rooms according to specifications
- Ensure prompt and high-quality food and beverage service
- Monitor operations, addressing issues and resolving them proactively
- Engage with guests, handle special requests, and maintain professionalism
- Coordinate with kitchen and bar staff for efficient communication
- Assist with inventory management and uphold health and safety standards.
Restaurant supervisor
The Den
01.2024 - 04.2024
- Oversee daily operations, including managing staff and addressing issues during service
- Train and supervise staff to maintain high standards of service and conduct
- Monitor inventory levels, place orders, and manage inventory to avoid shortages
- Ensure cleanliness and hygiene compliance in all areas of the restaurant
- Handle customer inquiries and complaints to ensure a positive dining experience
- Implement and enforce restaurant policies and procedures
- Assist with employee scheduling to ensure adequate coverage
- Manage financial transactions and assist with budgeting
- Collaborate with management to provide updates and contribute to decision-making
- Uphold quality standards by monitoring food quality and presentation.
Customer Service Representative
Finning CAT
06.2023 - 11.2023
- Assist customers with inquiries, orders, and issues regarding equipment and services
- Provide exceptional customer service through various communication channels
- Maintain a professional and positive attitude while addressing customer needs
- Process orders accurately and efficiently, ensuring timely delivery
- Handle warranty claims and troubleshoot technical problems
- Collaborate with internal teams to resolve customer concerns effectively
- Keep accurate records of customer interactions and transactions
- Stay updated on product knowledge and industry trends to provide accurate information
- Strive to meet and exceed customer satisfaction and retention goals
- Identify opportunities to upsell or cross-sell products and services
- Continuously improve personal and team performance through feedback and training
- Adhere to company policies, procedures, and quality standards.
Server
Berwick on the park
05.2020 - 09.2023
- Provide exceptional dining service to residents in a retirement home, ensuring their comfort and satisfaction
- Take residents' orders for meals and beverages and serve them promptly and accurately, adhering to specific dietary restrictions and preferences
- Maintain a friendly and professional demeanor, engaging with residents in a respectful and courteous manner
- Assist in setting up and clearing dining areas, ensuring cleanliness and organization
- Collaborate with kitchen staff to ensure efficient food service and timely delivery
- Handle residents' inquiries and concerns, providing appropriate assistance and resolving issues promptly.
Brand Ambassador/Team Lead
Simon Pure Marketing
04.2023 - 08.2023
- Represent the brand professionally and positively, embodying its values and messaging
- Engage with consumers, prospective customers, and target audiences to promote brand awareness and drive product/service interest
- Demonstrate in-depth knowledge of the brand and its offerings, effectively communicating key features and benefits
- Attend events, trade shows, and promotional activities to interact with attendees and create memorable brand experiences
- Distribute promotional materials and samples to generate enthusiasm and facilitate product/service trial
- Capture customer feedback, insights, and market trends to provide valuable input to marketing and sales teams
- Maintain a strong online presence through social media platforms, sharing brand content and engaging with followers
- Collaborate with the marketing team to develop and execute effective brand ambassador campaigns and initiatives
- Continuously educate oneself about the industry, competitors, and market trends to stay up-to-date and deliver exceptional brand representation.
Hostess/Server/Bartender/Team lead
The Den TRU
09.2021 - 04.2023
- Lead and supervise a team of bartenders, ensuring exceptional customer service and smooth operations
- Train and guide team members, ensuring they have the necessary skills and knowledge
- Maintain a clean and organized bar area, stocking supplies appropriately
- Provide excellent customer service, addressing concerns and serving a variety of beverages
- Handle cash transactions and maintain accurate records
- Manage inventory levels, order supplies, and ensure proper storage and rotation
- Collaborate with management to develop promotions and special events
- Drive sales and customer engagement.
Education
ECE Assistant certificate
Bookkeeping basics - INTUIT Academy
Canadian investment funds operations course (CIFOC)
Serving It Right
Food safe level 1
High School Diploma - Sri Lanka
BBA -
Thompson Rivers University
Kamloops, BC01.2023
Skills
- Investment management
- Leadership
- Ability to work as a team
- Flexibility/Adaptability
- Strong work ability
- Technical skills
- MS Office
- Data entry
- Bookkeeping (Quickbooks)
Languages
English
Full Professional
References
- Ryan Andrews, Human Resource Professional-Prima Enterprise, Operations Manager-Aramark TRU, 250 879 2350
- Zarin Oishi, Assistant Catering Manager-Aramark TRU, 236 313 2395
- Nathan Inouye, Director of Hospitality-Berwick on the Park, 250 377 6697
Timeline
Teller/Customer Service Representative
CIBC
02.2024 - Current
Restaurant supervisor
The Den
01.2024 - 04.2024
Customer Service Representative
Finning CAT
06.2023 - 11.2023
Brand Ambassador/Team Lead
Simon Pure Marketing
04.2023 - 08.2023
Banquet Captain
Aramark
04.2022 - Current
Hostess/Server/Bartender/Team lead
The Den TRU
09.2021 - 04.2023
Server
Berwick on the park
05.2020 - 09.2023
ECE Assistant certificate
Bookkeeping basics - INTUIT Academy
Canadian investment funds operations course (CIFOC)
Serving It Right
Food safe level 1
High School Diploma - Sri Lanka
BBA -
Thompson Rivers University
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