Vishavpreet Singh
Surrey,BC
Summary
Experienced security operations professional with expertise in overseeing screening operations, ensuring compliance, and cultivating strong stakeholder relationships in aviation security. Proven track record of driving operational excellence and enhancing organizational efficiency. Seeking to leverage extensive experience in service delivery and compliance to contribute effectively to Paladin airport security services.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Delivery Manager
Paladin Airport Security Services
2024.05 - Current
- Took ownership role in screening checkpoint operations and screening compliance
- Built and maintained strong customer relationships with the stakeholders within aviation security
- Achieved daily KPIs and ensure compliance with Standard Operating Procedures (SOPs)
- Lead and mentored Screening Officers, promoting an engaged and motivated workforce
- Conducted regular performance reviews and recommend employee recognition programs
- Applied corrective measures following the progressive discipline process when and as needed
- Compiled comprehensive security incident reports, documenting pertinent details, timelines, and actions taken during and after the incident
- Assisted Screening Officers in handling operational matters requiring escalation, such as complaints and security incidents
- Conducted workplace investigations with guidance from People & Culture and the senior leadership team
- Performed essential administrative tasks in alignment with daily operations.
- Supervised operations of 24-hour customer service desk staffed by 50 team members.
OHS Claims and RTW Coordinator
Paladin Security Group
2024.02 - 2024.04
- Coordinated claims management activities, ensuring compliance with federal and provincial workers' compensation statutes
- Liaised with board officials, branches, and injured workers to facilitate recovery at work and modified duties
- Monitored, assessed, and audited compensation claims, providing report on trends, developments, and policy changes
- Supported Claims management and Recovery at Work programs nationwide
- Submitted required documentation to governmental authorities and maintained confidential case files
- Tracked incidents and near misses, updating OHS statistics
- Ran monthly reports and provided KPI's to stakeholders.
Portfolio Resource Coordinator - City of Vancouver
Paladin Security Group
2023.12 - 2024.02
- Strategically identified open shifts and worked with Client Service Team to ensure contractual obligations were met
- Coordinated with multiple operational stakeholders to fill cancellations and openings in daily schedule
- Developed knowledge of contractual obligations for assigned portfolios, including site visitations and ongoing training
- Supported and processed OTRS submissions for portfolio of sites
- Played significant role in Paladin's deployment process and provided updates to stakeholders
- Utilized Paladin's WINTEAM software for accurate scheduling, billing, and payroll
- Worked within dynamic team environment with multiple operational stakeholders including Site Supervisors, Security Officers, CSMs, ASLs, Senior Management, and Operation Centre.
Senior Operator/Shift Supervisor - BC Operation Centre
Paladin Security Group
2022.08 - 2023.12
- Assumed role of Paladin incident commander during significant events
- Provided after-hours technical support, managed inventory, and trained support services team member
- Assisted in developing, implementing, and evaluating overall programs, including Post Orders and Policy and Procedures Manuals
- Conducted threat and risk assessments, making recommendations for security and safety improvements
- Monitored CCTV using Avigilon Software.
Operations Coordinator - BC Operation Centre
Paladin Security Group
2022.06 - 2022.07
- Acted as the primary training officer for new Operators
- Conducted audits of scheduling and reporting software to ensure data integrity
- Processed client requests for ad-hoc security officer coverage and supported after-hours scheduling
- Compiled and distributed shift briefs, managed work-alone requirements, and ensured frontline staff were informed and equipped.
Specialty Services Operator- BC Operation Centre
Paladin Security Group
2020.12 - 2022.06
- Handled administrative matters with 95% efficiency, using Yardi Voyager, synchronizer, SAP Crystal, FileMaker Pro, and other software
- Provided Property Management, parking services, and corporate security
- Monitored alarms and ensured accurate and timely dispatching using various platforms
- Executed alarms monitoring requests using Jira, Blackline web portal, and Tracktik
- Used Client software like Microsoft Dynamic, Okta, and ServiceNow for Property Management.
Education
Business and Project Management Diploma -
Vancouver Community College
Vancouver, BC05.2021
Masters of Computer Application -
Guru Nanak Dev University
Amritsar, India12.2018
Skills
- Claims Management
- OHS Compliance
- Team Leadership
- Security Operations
- Scheduling and Deployment
- CCTV Monitoring
- Software Proficiency (Tracktik, Jira, Blackline, etc.)
- Customer Services
- Training and Development
- MS Office
Certification
- BST and AST
- HUFT & ATR/PVPC
- OFA 1
- Healthcare Field Training
- Supervisory Skill Certification
Timeline
Service Delivery Manager
Paladin Airport Security Services
2024.05 - Current
OHS Claims and RTW Coordinator
Paladin Security Group
2024.02 - 2024.04
Portfolio Resource Coordinator - City of Vancouver
Paladin Security Group
2023.12 - 2024.02
Senior Operator/Shift Supervisor - BC Operation Centre
Paladin Security Group
2022.08 - 2023.12
Operations Coordinator - BC Operation Centre
Paladin Security Group
2022.06 - 2022.07
Specialty Services Operator- BC Operation Centre
Paladin Security Group
2020.12 - 2022.06
Business and Project Management Diploma -
Vancouver Community College
Masters of Computer Application -
Guru Nanak Dev University
- BST and AST
- HUFT & ATR/PVPC
- OFA 1
- Healthcare Field Training
- Supervisory Skill Certification
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