Vishavjeet Vishavjeet
Sarnia
Summary
Dynamic General Manager with a proven track record at Taco Bell, excelling in staff training and performance management. Enhanced customer satisfaction through effective team-building and optimized scheduling, achieving significant cost control. Adept at resolving conflicts with empathy, fostering loyalty and repeat business in high-pressure environments.
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
4
4
years of professional experience
Work History
General Manager
Taco Bell
09.2021 - Current
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Boosted employee morale with regular team-building activities, improving communication and collaboration.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
Customer Service Representative
Rogers Communications
02.2022 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
No Degree - Tourism And Hospitality Management
Lambton College of Applied Arts And Technology
Sarnia, None04-2023
Skills
- Staff training
- Performance management
- Cost control
- Inventory management
- Scheduling optimization
- Customer service
- Team building
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service Representative
Rogers Communications
02.2022 - 08.2023
General Manager
Taco Bell
09.2021 - Current
No Degree - Tourism And Hospitality Management
Lambton College of Applied Arts And Technology
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