VISHAVJEET SINGH CHAUHAN
Kamloops,Canada
Summary
Results-driven Operations Manager with expertise in optimizing processes, boosting productivity, and leading teams. Strong problem-solving skills, mentorship experience, and a proven track record of driving business growth. Committed to continuous learning, adaptability, and maintaining a positive attitude in dynamic environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Operations Manager
Scott’s Inn & Suites
07.2024 - Current
- Manage daily operations, ensuring efficiency and high service standards across multiple departments.
- Drive revenue growth through client acquisition, marketing strategies, and optimized pricing.
- Build and maintain strong client relationships to enhance satisfaction and loyalty. Focus on approaching diverse clients, including trades, school students, healthcare professionals, corporate clients, etc.
- Supervise, train, and schedule a large team, while managing payroll, labor costs, employee documentation, and other HR responsibilities.
- Oversee front desk operations and resolve guest complaints promptly, ensuring a positive experience.
- Ensure property security, maintenance, cleanliness, and regular supervision to uphold standards.
- Plan and implement seasonal or long-term changes to improve guest experience and satisfaction.
- Monitor performance metrics, identify areas for improvement, and assist in budgeting and cost control.
- Ensure compliance with company policies, industry regulations, and health & safety standards.
Restaurant & Kitchen Manager
Scott’s Family Diner
01.2023 - 01.2024
- Led daily restaurant and kitchen operations, ensuring efficient service, high food quality, and guest satisfaction.
- Supervised and trained kitchen staff, ensuring adherence to food safety, sanitation, and operational standards.
- Managed inventory, ordered supplies, and controlled food costs to optimize profitability.
- Accelerated revenue growth by implementing targeted marketing strategies, promoting upselling techniques, introducing innovative menu items, and using food ingredients promptly to prepare new products, minimizing waste and preventing spoilage, thereby maximizing profitability and enhancing customer satisfaction.
- Contributed to revenue growth through strategic marketing, upselling, introducing new menu items, and implementing cost-effective solutions, including utilizing leftover ingredients for weekly discounted menu items.
- Developed and updated menus based on customer feedback and seasonal ingredients.
- Coordinated with front-of-house staff to ensure smooth service and seamless guest experiences.
- Oversaw staff schedules, performance, and training, fostering a positive and efficient work environment.
- Addressed customer concerns and implemented solutions to enhance the overall dining experience.
Server Lead/Manager on Duty
Cordo Resto and Bar
Kamloops, BC
01.2023 - 11.2023
- Joined the team as a server with no prior experience and was promoted to Server Lead/Manager on Duty within three months due to demonstrated leadership skills, exceptional performance, and a strong ability to manage operations effectively. Displayed a strong curiosity to learn and a continuous drive to improve, which contributed to my rapid growth and success in the role.
- Supervised and trained a team of 10-15 servers and hosts, ensuring they adhered to service standards and worked efficiently to provide excellent guest experiences.
- Trained and encouraged staff with upselling techniques, fostering a culture of proactive sales and contributing to growth in revenue and overall business performance.
- Oversee the floor during shifts, managing guest interactions, resolving complaints promptly, and training staff in upselling techniques, fostering a proactive sales culture that contributes to enhanced guest experiences and revenue growth.
- Train and mentor servers and hosts according to fine dining service standards, ensuring they understand the nuances of upscale service and guest expectations.
- Handle daily operational tasks, including managing inventory, monitoring product quality, and ensuring the cleanliness of the dining area.
- Maintain high standards of food and beverage service while ensuring compliance with health, safety, and sanitation regulations. Actively participated in the OHS Committee, conducting safety audits, providing emergency training, and implementing safety protocols to ensure a safe environment for staff and guests.
- Collaborated with kitchen and bar staff to ensure the timely and accurate fulfillment of orders, while promoting clear and effective communication among team members and with guests to uphold the highest standards of product quality and service, resulting in an exceptional dining experience.
- Manage cash handling and financial transactions, ensuring accuracy in billing and balancing at the end of each shift.
- Assist with customer inquiries, address feedback, and implement improvements to enhance overall service delivery.
Lead Cook
Cordo Resto and Bar
Kamloops, BC
01.2022 - 01.2023
- Lead and supervised kitchen staff, ensuring smooth operations and adherence to high culinary standards in a fine-dining environment.
- Developed and executed menus, incorporating seasonal ingredients, customer preferences, and creative culinary techniques.
- Ensured the consistent preparation of high-quality dishes, maintaining presentation and taste standards.
- Managed kitchen inventory, ordered supplies, and minimized waste, optimizing food costs and improving profitability.
- Trained and mentored junior kitchen staff, fostering a collaborative environment and ensuring adherence to food safety, sanitation, and operational procedures.
- Coordinated with front-of-house staff to ensure timely and efficient food service, maintaining a seamless dining experience.
- Handled food preparation, cooking, and plating during peak hours, ensuring efficiency and attention to detail.
- Monitored kitchen cleanliness and organized workstations, ensuring compliance with health and safety regulations.
- Played a key role in maintaining a positive kitchen atmosphere, contributing to team morale and performance.
Support Worker
Canadian Mental Health Association
Kamloops, British Columbia
01.2021 - 01.2022
- Provided essential support to Kamloops’ homeless, homeless-at-risk, and street-entrenched individuals, addressing their basic needs such as shelter, food, hygiene, and life skills.
- Collaborated with clients to raise awareness of homelessness and connect them to vital community resources, including mental health and addiction support, housing advocacy, and pet services.
- Assisted individuals in developing and maintaining healthy eating habits, contributing to their overall well-being.
- Supported clients in addiction recovery by offering guidance and connecting them to appropriate resources and services.
- Helped homeless individuals access shelter and other essential services, fostering stability and aiding in long-term solutions.
- Maintained a safe, respectful, and confidential environment for clients, ensuring their dignity and rights were upheld.
- Documented client progress, health concerns, and any significant changes, ensuring timely and accurate reporting to the team.
- Worked collaboratively with multidisciplinary teams to ensure comprehensive care and improved client outcomes.
- Participated in ongoing professional development to stay current on best practices in homelessness support, mental health, and addiction recovery.
Kitchen Lead/Cook
Mittz Kitchen
Kamloops, BC
01.2019 - 01.2022
- Led and managed kitchen operations, ensuring the timely preparation of high-quality dishes in a fast-paced, fine-dining environment.
- Supervised, trained, and mentored kitchen staff, maintaining strict adherence to food safety, hygiene, and operational standards.
- Developed and executed creative, seasonal menu items that aligned with customer preferences and restaurant standards.
- Managed inventory control, placed orders, and optimized food costs while minimizing waste and maintaining consistency in food quality.
- Collaborated with front-of-house teams to ensure seamless communication and the efficient delivery of service.
- Maintained a clean, organized kitchen, and ensured compliance with health and safety regulations.
- Fostered a positive work environment, promoting teamwork and motivating staff to consistently perform at their best.
Kitchen Lead
The Café
01.2021 - 10.2021
Lead Cook
BeTeased Food truck
Scotch Creek
01.2021 - 10.2021
Lead Cook
Scotch Creek Hub
Scotch Creek
01.2021 - 10.2021
Dishwasher/ Line Cook
Denny’s restaurant
Kamloops, BC
01.2018 - 01.2019
- Started as a Dishwasher at Denny’s and was promoted to Line Cook within a short period due to consistent hard work, dedication, and a strong ability to adapt to kitchen demands.
- Efficiently operated the dishwashing station, ensuring all dishes, utensils, and kitchen tools were cleaned and sanitized quickly to support a fast-paced environment.
- Assisted in the preparation, cooking, and presentation of breakfast, lunch, and dinner items, maintaining consistency and quality in line with Denny’s standards.
- Supported line cooks by prepping ingredients, organizing cooking stations, and ensuring all items were ready for quick and accurate assembly during busy service periods.
- Adhered to food safety and sanitation protocols, maintaining a clean, organized, and safe kitchen environment.
- Managed inventory, ensuring proper storage of ingredients and minimizing waste.
- Worked collaboratively with kitchen and front-of-house staff to ensure a smooth, efficient dining experience for guests.
Heavy-Duty Truck Tyre Technician
, India
01.2016 - 01.2018
- In own business
T.A.
Thompson Rivers University
01.2021
- Volunteered to be T.A
- With Chef/Professor Adam Florence (Teaching Level 2 students)
Senior Cook
Double Tree by Hilton
01.2019
Education
Red Seal Certification Culinary Arts (Professional Cook) level 3 -
Thompson Rivers University
Kamloops, BC06.2021
Aviation Course Diploma -
AirOne Aviation Academy
Chandigarh, India01.2018
Web Designing Diploma -
Bigboxx Academy
Chandigarh, India01.2017
12th Standard (Non-Medical) -
Govt. Co-Ed. Senior Secondary School
Punjab, India01.2016
Matriculation -
Holy Angel School
Rajpura04-2014
Skills
- Team leadership & strategic planning
- Conflict resolution & decision-making
- Process improvement & resource allocation
- Budgeting & financial oversight
- KPI development & risk management
- Data analysis & reporting
- Client & stakeholder management
- ERP, CRM, & BI tools
- Microsoft Office (Excel, PowerPoint, Outlook)
- Hardworking, reliable & adaptable
- Strong work ethic & organization
- Time management & interpersonal skills
- Positive attitude & resilience
Certification
- Red Seal Certificate
- First Aid Certification
- Foodsafe Certification
- Serve It Right Certification
Custom
Class 5 Driver's License
Languages
English
Native/ Bilingual
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
Timeline
Assistant Operations Manager
Scott’s Inn & Suites
07.2024 - Current
Restaurant & Kitchen Manager
Scott’s Family Diner
01.2023 - 01.2024
Server Lead/Manager on Duty
Cordo Resto and Bar
01.2023 - 11.2023
Lead Cook
Cordo Resto and Bar
01.2022 - 01.2023
Support Worker
Canadian Mental Health Association
01.2021 - 01.2022
Kitchen Lead
The Café
01.2021 - 10.2021
Lead Cook
BeTeased Food truck
01.2021 - 10.2021
Lead Cook
Scotch Creek Hub
01.2021 - 10.2021
T.A.
Thompson Rivers University
01.2021
Kitchen Lead/Cook
Mittz Kitchen
01.2019 - 01.2022
Senior Cook
Double Tree by Hilton
01.2019
Dishwasher/ Line Cook
Denny’s restaurant
01.2018 - 01.2019
Heavy-Duty Truck Tyre Technician
01.2016 - 01.2018
- Red Seal Certificate
- First Aid Certification
- Foodsafe Certification
- Serve It Right Certification
Red Seal Certification Culinary Arts (Professional Cook) level 3 -
Thompson Rivers University
Aviation Course Diploma -
AirOne Aviation Academy
Web Designing Diploma -
Bigboxx Academy
12th Standard (Non-Medical) -
Govt. Co-Ed. Senior Secondary School
Matriculation -
Holy Angel School
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