Summary
Overview
Work History
Education
Skills
Awards
Languages
Certification
Timeline
Hi, I’m

Vishavdeep Singh

Etobicoke,ON
Vishavdeep Singh

Summary

Enthusiastic Software QA Analyst with over 9+years of experience, having broad expertise in SDLC, Software Testing, and Agile methodologies. Highly skilled in testing tools like JIRA and Quality Center.

Dedicated and results-driven professional with a strong background in technical support, project management, and change management. Demonstrated expertise in diagnosing and resolving complex technical issues, leading teams to success, and ensuring the security and integrity of applications. Committed to providing exceptional customer service and staying updated on industry trends.

Overview

10
years of professional experience
1
Certification

Work History

KINGFISHER INFORMATION TECHNOLOGY SERVICES

QA Manual Tester
10.2020 - 09.2023

Job overview

  • Supported software QA team in manual testing processes. Created detailed bug reports to assist developers in making necessary software corrections.
  • Identified and documented 100+ software bugs, improving overall system quality by 20%.
  • Collaborated to develop 10+ test cases, resulting in efficient and comprehensive testing processes.
  • Provided assistance in final software product validation, ensuring 100% conformance to specifications and customer satisfaction.
  • Worked with JIRA for test case management.
  • Worked with ALM for Test Case Management.

CENTRICA

SAP Technical Specialist
06.2018 - 08.2020

Job overview

  • Developed custom solutions for complex business processes, streamlining operations and increasing productivity.
  • Collaborated with cross-functional teams to ensure seamless integration of SAP modules within the organization''s infrastructure.
  • Delivered timely support to end-users, resolving critical issues and ensuring smooth operation of SAP applications.
  • Streamlined service delivery with the development of custom applications and workflows within ServiceNow.
  • Documented and maintained technical specifications for SAP applications.

NPOWER LIMITED

Senior Associate
03.2014 - 04.2018

Job overview

  • Managed customer tickets related to billing, metering, and payment concerns.
  • Collaborated with multiple cross-functional teams to ensure customer resolution and satisfaction.
  • Maintained detailed records of customer interactions and case resolutions.
  • Handled complex metering issues which required extensive analytical calculations.
  • Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.

Education

JD INSTITUTE OF MANAGEMENT AND TECHNOLOGY

BACHELOR OF COMPUTER APPLICATION
01.2009

University Overview

Skills

  • Change Management
  • Operational Documentation
  • SAP HANA Expertise
  • Business Process Analysis
  • SAP Workflow Management
  • Application Support
  • Customer Service
  • Test tool evaluation
  • UAT Support
  • Technical Troubleshooting

Awards

Awards
  • SERVICE & COMMITMENT AWARD
  • SERVICE AWARD
  • BPS STAR PERFORMER

Languages

English
Full Professional

Certification

International Software Testing Qualifications Board -ISTQB

Timeline

QA Manual Tester
KINGFISHER INFORMATION TECHNOLOGY SERVICES
10.2020 - 09.2023
SAP Technical Specialist
CENTRICA
06.2018 - 08.2020
Senior Associate
NPOWER LIMITED
03.2014 - 04.2018
JD INSTITUTE OF MANAGEMENT AND TECHNOLOGY
BACHELOR OF COMPUTER APPLICATION

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Vishavdeep Singh