Vishavdeep Saharan
Winnipeg
Summary
Experienced Medical Office Assistant - Team Lead with extensive knowledge of medical regulations and policies, and software like ACCURO EMR and Microsoft ; Offers strong dedication to informed patient care, administrative excellence and maintaining confidentiality as per PHIA regulations.
Developed strong communication and organizational skills in clinical setting, ensuring efficient patient care and administrative support. Ability to adapt quickly and learn new procedures and protocols. Seeking to transition to new field where these skills can contribute to team success and operational efficiency.
In addition to working in human family practice and walk-in clinic I am animal-loving Veterinary Receptionist offering exemplary telephone and customer service skills.
Hardworking employee known for remaining composed and confident in crisis situations. Trained in software like CORNERSTONE with knowledge of both Veterinary and Human Clinics.
Offering detail-oriented approach and commitment to patient care, eager to learn and develop in medical environment. Brings foundational understanding of medical terminology and electronic health records, with readiness to quickly acquire additional knowledge. Ready to use and develop skills in patient interaction and administrative support in [Desired Position] role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Medical Assistant
BISON FAMILY MEDICAL CLINIC
06.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed medical records management, including filing, organizing and scanning documents.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Client Care Representative
BRIDGWATER VETERINARY HOSPITAL & WELLNESS CENTRE
12.2023 - 01.2025
- Managed multi-line phone system and pleasantly greeted patients.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Built strong relationships with clients through consistent follow-up and genuine empathy during difficult situations.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Promoted clinic services and products through knowledgeable recommendations to pet owners based on their specific needs.
Education
Graduate Certificate - Medical Technology
Manitoba Institute of Trades And Technology
Winnipeg, MB06-2023
Senior Secondary - Medical
D.A.V. Public School
Kurukshetra, Haryana, India03-2021
Skills
- Organizational skills
- Patient education
- Claims processing
- Medical terminology
- Care planning
- Documentation
- Scheduling
- Team supervision
- Database coordination
- Healthcare operations
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Accomplishments
- Have PHIA Certification.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 15 staff members.
- Medical Office Assistant Advisory Committee Member at MANITOBA INSTITUTE OF TRADES AND TECHNOLOGY.
- Trained in CPR and N-95 Mask Fitting.
Certification
- Certified Medical Assistant (CMA)
- First Aid Certification
- Manitoba Driver's License
- CPR/AED Certification
Timeline
Client Care Representative
BRIDGWATER VETERINARY HOSPITAL & WELLNESS CENTRE
12.2023 - 01.2025
Medical Assistant
BISON FAMILY MEDICAL CLINIC
06.2023 - Current
Graduate Certificate - Medical Technology
Manitoba Institute of Trades And Technology
Senior Secondary - Medical
D.A.V. Public School
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