Vishav Bharti
Halifax,Canada
Summary
Customer-focused professional with over four years of experience delivering exceptional service, resolving complex inquiries, and building strong client relationships. Skilled in multitasking, problem-solving, and maintaining high standards of accuracy and efficiency. Proven ability to communicate effectively, manage customer expectations, and provide technical support in fast-paced environments. Adept at fostering customer loyalty and satisfaction while ensuring compliance with industry standards.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Concentrix (Mercedes Benz Financial Services)
Dartmouth, NS
07.2024 - Current
- Assisted customers with inquiries related to vehicle financing, leasing, and account management, ensuring a seamless and positive experience.
- Resolved billing and payment issues, providing clear explanations and solutions to maintain customer satisfaction.
- Maintained accurate records of customer interactions and transactions using CRM software.
- Collaborated with internal teams to address complex customer concerns and improve service delivery.
- Achieved high customer satisfaction ratings by delivering prompt, professional, and empathetic service.
Line Cook (Part Time)
Millstone Public House
Bedford, Canada
06.2024 - Current
- Managed high-pressure environments, ensuring timely service and maintaining quality standards.
- Collaborated with teams to streamline operations and maintain efficiency.
Customer Service Representative (Part Time)
HR Block
Halifax, Canada
03.2024 - 05.2024
- Delivered exceptional customer service, assisting clients with complex inquiries and ensuring compliance with regulations.
- Built strong client relationships by providing attentive service and maintaining accurate records.
- Communicated effectively to explain detailed information, ensuring clarity and customer satisfaction.
Concierge Security Guard
Elite Concierge Service
Toronto, Canada
08.2022 - 02.2024
- Greeted and assisted visitors in a professional and friendly manner, ensuring a positive experience.
- Managed security operations, maintained accurate documentation, and coordinated with teams to ensure smooth operations.
- Demonstrated strong organizational skills by handling schedules and resolving issues promptly.
Asset Protection Officer
Odin Protection Services
Toronto, Canada
04.2022 - 07.2022
- Responded to incidents promptly, ensuring swift resolution and maintaining high service standards.
- Conducted audits and collaborated with teams to identify risks and improve safety protocols.
IT Technical Support Representative
Teleperformance
Mohali, India
01.2019 - 10.2021
- Provided technical assistance to customers, resolving issues with devices, systems, and applications.
- Documented customer concerns accurately and clearly, ensuring efficient follow-up and resolution.
- Stayed updated on new technologies to provide informed and effective support.
Education
GED -
Northern College at Pures
Toronto, ON11.2023
Bachelor's - Computer Science and Engineering
Punjabi University
Patiala, Punjab08.2018
Skills
- Customer Service & Support
- Technical Troubleshooting
- Multi-Channel Communication
- Organization & Reliability
- Problem-Solving
- Computer Savvy
- Team Collaboration
KEY ACHIEVEMENTS
- Consistently received positive feedback for delivering high-quality customer service and resolving issues efficiently.
- Improved client retention by building trust and providing reliable, accurate information.
- Streamlined processes to enhance team efficiency and customer satisfaction.
WHY I’M A GREAT FIT FOR O’REGAN’S AUTOMOTIVE GROUP
- Customer-Centric Approach: Proven ability to greet customers warmly, understand their needs, and provide tailored solutions.
- Technical Proficiency: Skilled in using computer systems to document issues, manage records, and provide accurate estimates.
- Strong Work Ethic: Reliable, organized, and committed to maintaining high standards of service.
- Team Player: Collaborative and adaptable, with a positive attitude and a focus on achieving shared goals.
Timeline
Customer Service Representative
Concentrix (Mercedes Benz Financial Services)
07.2024 - Current
Line Cook (Part Time)
Millstone Public House
06.2024 - Current
Customer Service Representative (Part Time)
HR Block
03.2024 - 05.2024
Concierge Security Guard
Elite Concierge Service
08.2022 - 02.2024
Asset Protection Officer
Odin Protection Services
04.2022 - 07.2022
IT Technical Support Representative
Teleperformance
01.2019 - 10.2021
GED -
Northern College at Pures
Bachelor's - Computer Science and Engineering
Punjabi University
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