Vishav Arora
Winnipeg,MB
Summary
Experienced professional knowledgeable about Team operations, team leadership and training. Dependable and punctual supervisor with top-notch abilities. Offering 3 years of experience and ready to take on dynamic, growth-oriented position in fast-paced environment.
Punctual staff member with over 3 years of experience in managing team of 5-6 employees. Resourceful leader remains calm under pressure and delegates day-to-day tasks. Outstanding time management and conflict resolution skills.
Overview
6
6
years of professional experience
Work History
Store Manager
Fix4you Cellular
Vancouver, BC
02.2020 - Current
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Trained and developed new associates on POS system and key sales tactics, which improved process flows.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Managed inventory control, cash control and store opening and closing procedures.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
Certified Senior Sales Associate
7-eleven
Vancouver, BC
01.2018 - 03.2020
- Utilized targeted marketing efforts to increase revenue, including email campaigns and cold calling.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Maximized business potential by providing excellent customer service.
- Proactively managed client correspondence and recorded all tracking and communications.
- Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.
- Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Networked at events and by phone to expand business profits and revenues.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Opened new merchandise and stocked sales floor racks and shelves.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Merchandised attractive shelf displays with current offerings to drive store sales.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Cashier and Supervisor
Nofrills
Vancouver, BC
09.2017 - 02.2018
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Reviewed and resolved differences between accounting information and cash drawer.
- Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
- Assisted customers by answering questions and fulfilling requests.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Counted cash in register drawer at beginning and end of shift.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Answered questions about store policies and concerns to support positive customer experiences.
- Completed manual and machine counts of funds for transactions valued at over $Amount.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Educated customers on promotions to enhance sales.
- Worked closely with Job title to solve problems and handle customer concerns.
- Requested official identification for Type purchases and verified details, consistently meeting strict legal standards of underage sales.
Education
Associate of Science - Chemistry
Douglas College
New Westminster, BC04.2020
Skills
- Store Management
- Maximizing Profitability
- Hourly shift management
- POS systems
- Staff Management
- Financial operations management
- Strategic thinker
- Team Leadership
- Training and Development
- Goals and Performance
- Vendor management
- Excellent customer service skills
- Opening and closing procedures
- Customer Relations
Timeline
Store Manager
Fix4you Cellular
02.2020 - Current
Certified Senior Sales Associate
7-eleven
01.2018 - 03.2020
Cashier and Supervisor
Nofrills
09.2017 - 02.2018
Associate of Science - Chemistry
Douglas College
Similar Profiles
Eric E. HaynesEric E. Haynes
Lecture and Lab Instructor at University of Toledo - Department of Molecular, Cellular, and Developmental BiologyLecture and Lab Instructor at University of Toledo - Department of Molecular, Cellular, and Developmental Biology
Samantha IvieSamantha Ivie
Sales Representative at Cellular Sales VerizonSales Representative at Cellular Sales Verizon
Rashon JacksonRashon Jackson
Manager at Russell Cellular VerizonManager at Russell Cellular Verizon