VISHALY SUHUMAR
Dorval,QC
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
7
7
years of professional experience
Work History
MEMBER SERVICES REPRESENTATIVE
FRANK AND OAK
09.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Reporting product issues, brand feedback, product feedback, positive and negative feedback
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Assisted in the development of standardized interview questions.
SALES ASSOCIATE/THIRD KEY HOLDER
COLORI
05.2018 - 12.2021
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Managed day-to-day administrative tasks including faxing, placing inventory orders, and handling phone calls.
- Coordinated and scheduled interviews for hiring managers, streamlining the recruitment process.
- Facilitated the onboarding process for new hires, ensuring a smooth transition into the company.
SALES ASSOCIATE
JBLOOM SHOES
09.2017 - 01.2018
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Bachelor of Arts - Human Relations
Concordia University
Montreal, QC05.2023
DEC - Social Sciences With Major in Psychology
Vanier College
Saint-Laurent, QC12.2018
High School Diploma -
École Secondaire Dorval-Jean XXIII
Dorval, QC06.2016
Skills
- Customer Service
- Customer Support
- Escalation Handling
- Policy understanding
- Teamwork and Collaboration
- Relationship Building
- Problem Resolution
- Training and mentoring
References
Upon request
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
MEMBER SERVICES REPRESENTATIVE
FRANK AND OAK
09.2021 - Current
SALES ASSOCIATE/THIRD KEY HOLDER
COLORI
05.2018 - 12.2021
SALES ASSOCIATE
JBLOOM SHOES
09.2017 - 01.2018
Bachelor of Arts - Human Relations
Concordia University
DEC - Social Sciences With Major in Psychology
Vanier College
High School Diploma -
École Secondaire Dorval-Jean XXIII
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