Vishalsinh Dabhi
student
ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Dmart
09.2022 - 03.2023
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Cashier
PVR Cinemas
04.2022 - 08.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
Post-Graduate Certificate - Cyber Security
Lambton College
Mississauga, ON2025
Skills
- Microsoft Word
- Retail Sales Customer Service
- Shipping and Receiving Understanding
- Customer Consulting
- Managing Multiple Tasks
- Customer Account Management
Timeline
Customer Service Representative
Dmart
09.2022 - 03.2023
Cashier
PVR Cinemas
04.2022 - 08.2022
Post-Graduate Certificate - Cyber Security
Lambton College
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