Vishal Patel
Unionville,ON
Summary
Dynamic professional skilled in transforming challenges into opportunities through exceptional organizational and presentation skills. Expertise in conducting assessments and providing targeted training has led to significant improvements in client service and operational efficiency. Proven track record of enhancing customer satisfaction while driving team performance. Career aspirations include leveraging these capabilities to further innovate within the hospitality & healthcare industry.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Medical Administrative Assistant
Scarborough Liver Centre
Toronto, Ontario
02.2019 - 11.2021
- Prepared patient charts for upcoming appointments, including collecting patient history forms and other relevant documents.
- Greeted and registered patients in a courteous and professional manner as I verified insurance coverage and personal information.
- Assisted with scheduling diagnostic tests such as Fibro Scans, X-rays, MRIs, and CT scans when requested by physicians.
- Maintained databases of patient information including contact details, allergies, medications, treatments, and test results.
Mortgage Broker
Pineapple Mortgages
Toronto, Ontario
06.2017 - Current
- Accommodating families, new home owners as well as existing owners in achieving their dreams of making a house a home. Whilst assisting in eradicating your nightmares when it comes to debt
- Researched competitors' offerings and developed strategies for differentiating services from other brokers and lenders.
- Created and maintained relationships with clients to ensure successful loan transactions.
- Developed creative solutions to meet clients' needs while adhering to federal regulations.
Client Solutions Manager
The Hospatelity Group
Markham, Ontario
03.2017 - Current
- Created customized solutions for client requests, developing tailored strategies to meet their individual needs.
- Provided customer support for a range of clients, troubleshooting technical issues and responding to inquiries.
- Researched and implemented new technologies to improve customer experience and satisfaction.
- Compiled reports on customer trends, summarizing key findings and recommending action plans accordingly.
- Identified potential opportunities for growth through analysis of customer engagement metrics.
Guest Services Supervisor
Recipe Unlimited (Cara Foods)
Greater Toronto Area, ON
06.2017 - 04.2023
- Adhered strictly to organizational policies and procedures when dealing with customers' queries and complaints.
- Assessed staffing requirements based on occupancy forecasts and scheduled shifts accordingly
- Promoted a positive work environment by effectively communicating with staff members and resolving conflicts in a timely manner.
- Ensured the guest experience was upheld to the utmost highest standards.
Corporate Training and Development Manager
Chop Steakhouse / Moxie's Bar & Grill / Sharkclub Sportsbar
Greater Toronto Area, ON
02.2009 - 01.2017
- Provided ongoing coaching support for employees during their transition period from initial hire through full-time employment status, with team-building activities.
- Developed workshops, online learning, and seminars focused on teaching essential skills required for successful employment within the restaurant industry.
- Developed an effective system for tracking employee performance metrics such as attendance, customer satisfaction, sales targets
- Implemented new technologies and techniques into training programs in order to maximize the efficiency and effectiveness of instruction delivery.
Assistant Restaurant General Manager
Moxie's Grill & Bar
Greater Toronto Area, ON
01.2006 - 01.2017
- Managed day-to-day operations including scheduling shifts, ordering supplies, overseeing inventory levels, and ensuring compliance with health codes.
- Performed cost control activities such as ordering supplies within budget limits and monitoring labor costs against sales projections.
- Conducted weekly staff meetings to discuss customer feedback and implement changes accordingly.
- Created monthly financial reports to track sales goals and profit margins.
- Provided guidance and support to front-of-house staff during busy periods.
- Analyzed restaurant data on a daily basis to determine trends in customer satisfaction ratings and profitability metrics.
Education
FSRA - Mortgage Brokering
Real Estate And Mortgage Institute of Canada Inc.
North York, ONLLB - Law
University College London
Bentham House, London, United KingdomDiploma of Education - Paralegal Studies
Yorkville University
Yorkville, ONBachelor of Arts - Accounting
University of Waterloo
Waterloo, ONSkills
- Multitasking and prioritization
- Interpersonal and written communication
- Efficient workflow management
- Emotional intelligence
- Schedule management
- Patient relations
Certification
- First Aid & CPR Certificate
- HACCP & GFSI Certificate
- FSRA License
- The Eight Essential People Skills for Project Management Certificate
- Communicating with Empathy Certificate
References
References available upon request.
Timeline
Medical Administrative Assistant
Scarborough Liver Centre
02.2019 - 11.2021
Mortgage Broker
Pineapple Mortgages
06.2017 - Current
Guest Services Supervisor
Recipe Unlimited (Cara Foods)
06.2017 - 04.2023
Client Solutions Manager
The Hospatelity Group
03.2017 - Current
Corporate Training and Development Manager
Chop Steakhouse / Moxie's Bar & Grill / Sharkclub Sportsbar
02.2009 - 01.2017
Assistant Restaurant General Manager
Moxie's Grill & Bar
01.2006 - 01.2017
FSRA - Mortgage Brokering
Real Estate And Mortgage Institute of Canada Inc.
LLB - Law
University College London
Diploma of Education - Paralegal Studies
Yorkville University
Bachelor of Arts - Accounting
University of Waterloo
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