Summary
Overview
Work History
Education
Skills
Certification
Availability
References
Timeline
Generic

VISHALI WALIA

Mississauga,ON

Summary

Dynamic and customer-focused professional with a proven track record in concierge service and customer service seeking to leverage expertise in providing exceptional guest experiences. Aiming to contribute strong interpersonal skills, problem-solving abilities, and attention to detail to a challenging role in a reputable organization committed to delivering unparalleled service excellence.

Overview

1
1
year of professional experience
2
2
years of post-secondary education
2
2
Certifications
1
1
Language

Work History

Front Desk Concierge

DIAMOND PROPERTY SERVICES
08.2023 - 03.2024
  • Maintain a vigilant presence to ensure the safety and security of residents, guests, and property
  • Monitor surveillance systems and conduct regular patrols of the premises to identify and respond to any security risks or breaches
  • Provide assistance and guidance to residents and guests, including directing them to desired locations, assisting with inquiries, and offering support during emergencies
  • Enforce property rules and regulations to maintain order and ensure the well-being of individuals on-site
  • Collaborate with other security personnel and property management to address any security concerns and implement effective solutions.

Education

Diploma - HOSPITALITY MANAGEMENT

FANSHAWE COLLEGE
TORONTO, ON
09.2023 - 05.2025

Skills

  • Skilled in providing exceptional customer service, addressing inquiries, and resolving issues promptly and professionally to ensure client satisfaction
  • Excellent verbal and written communication skills, with the ability to interact confidently and effectively with clients, visitors, and team members
  • Trained in performing security checks, monitoring surveillance systems, and identifying potential security risks or irregularities
  • Demonstrated ability to assess situations quickly, identify problems, and implement appropriate solutions to mitigate risks and ensure safety
  • Trained in emergency response procedures, including first aid, CPR, and evacuation protocols, to effectively handle crisis situations and ensure the safety of individuals on-site
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Detail-oriented and able to follow standard operating procedures
  • Ability to work independently and collaboratively as part of a team

    • Certification

    Security Guard Training Certificate

    Availability

    • Weekdays - Full time
    • Weekend - Full time
    • Available for Night shifts

    References

    • MANPREET SINGH, SENIOR SERVICE MANAGER, DIAMOND PROPERTY SERVICES (DPS), +1 (647) 573-5957
    • GAGANDEEP SINGH, AREA SUPERVISOR, FIRST SERVICE RESIDENTIAL, +1 (437) 998-0160

    Timeline

    Diploma - HOSPITALITY MANAGEMENT

    FANSHAWE COLLEGE
    09.2023 - 05.2025

    Front Desk Concierge

    DIAMOND PROPERTY SERVICES
    08.2023 - 03.2024

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