Vishali Sharma
Cambridge,Canada
Summary
Results-driven professional with more than 3 years of experience in customer service across B2B and B2C sectors. Proficient in managing client interactions, coordinating orders, and resolving issues. Notable for achieving high performance standards and establishing enduring customer relationships. Track record of improving client satisfaction and loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Customer Service Professional
Teleperformance
03.2022 - 08.2025
- Managed sales and customer service support simultaneously.
- Employed outstanding communication and relationship-building abilities to provide first-class customer care.
- Handled customer inquiries through phone, email, and live chat, delivering prompt and professional solutions.
- Implemented strict quality standards for consistent company representation across multiple channels.
- Drove sales and consistently exceeded sales targets.
- Managed customer complaint management and resolved conflicts.
- Successfully oversaw B2B client transactions, processed quotes, and tracked orders with accuracy.
- Delivered exceptional B2C support, including managing returns, exchanges, and product troubleshooting.
- Collaborated cross-functionally to improve customer experience and streamline operations.
- Consistently exceeded Key Performance Indicators (KPIs) and earned recognition for superior service quality.
Education
MBA - Finance And HR
Punjabi University
PATIALA INDIA01.2022
Bachelor of Commerce - undefined
Punjabi University
01.2020
Skills
- Customer relationship strategies
- Data entry proficiency
- Conflict resolution skills
- Sales support for B2B and B2C
- Coordination of sales activities
- Time efficiency techniques
- Teamwork facilitation
- Microsoft Office suite and Google Workspace expertise
- Multitasking and problem-solving
Certification
Tally ERP9 - Accounting & Finance Software
Languages
English
Full Professional
Additional Highlights
- Permanent Resident of Canada eligible to work without restrictions.
- Excellent communication and interpersonal abilities.
- Demonstrated success in client satisfaction and loyalty.
Timeline
Senior Customer Service Professional
Teleperformance
03.2022 - 08.2025
Bachelor of Commerce - undefined
Punjabi University
MBA - Finance And HR
Punjabi University