Vishali Sharma
Victoria,Canada
Summary
Quality focused assistant manager adept at providing clear guidance and targeted goal. Effective method of recruiting, screening, scheduling interviewing and hiring top employees for successful business. Practiced in customer relations, sales and inventory control. Demonstrated skill in improving store operations, increasing top line sales and reducing cost .Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.
Overview
6
6
years of professional experience
Work History
Security Officer
Paladin Security
12.2020 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Reported suspicious activities and persons to law enforcement.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Participated in staff meetings, special events and professional development activities.
Assistant Store Manager
Seven Eleven
10.2018 - 10.2021
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Approved regular payroll submissions for employees.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Cashier Team Lead
KFC
02.2018 - 10.2018
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
Education
Post Degree Diploma - Marketing And Consumer Studies
Camosun College
Victoria, BC01.2018
Bachelor In Commerce - Human Resource And Organization Psychology And Accountings
Panjab University
Chandigarh, Punjab05.2017
Skills
- Pattern Recognition
- Ground Patrol
- Security Team Coordination
- Intruder Removal
- CCTV Monitoring
- Customer Inquiries
- Database Query Software
- Cooperative Attitude
- Client Requirements
- Data Logging
- Talent acquisition
- Salesforce
- Time management
- Candidate screening and assessment
- Strong verbal and written communication skills
- Social media and digital marketing skills
Timeline
Security Officer
Paladin Security
12.2020 - Current
Assistant Store Manager
Seven Eleven
10.2018 - 10.2021
Cashier Team Lead
KFC
02.2018 - 10.2018
Post Degree Diploma - Marketing And Consumer Studies
Camosun College
Bachelor In Commerce - Human Resource And Organization Psychology And Accountings
Panjab University
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