Vishali Rajendran
OTTAWA
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
ACT Learning Centre
01.2022 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Associate of Science - Psychology
TMU
Toronto, ON12-2025
Bachelors in Electrical Engineering - Engineering
CIT
India03-2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Payment processing
- Administrative support
- Microsoft Office Suite
Languages
English
Full Professional
Tamil
Native or Bilingual
Telugu
Native or Bilingual
Certification
- Microsoft Office Specialist (MOS) - Microsoft.
- Basic Life Support Certification (BLS)
- First Aid Certification
- Google IT Support Professional Certificate
- CPR/AED Certification
Timeline
Customer Service Representative
ACT Learning Centre
01.2022 - 10.2024
Associate of Science - Psychology
TMU
Bachelors in Electrical Engineering - Engineering
CIT
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