Vishal Ukey
Saint John,Canada
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self motivated work ethic to perform.
Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Walmart Canada
Saint John, NB
05.2025 - Current
- Act as a front line point of contact for customers, managing walk in, phone, and service desk inquiries with a calm and welcoming approach. Serve as a primary escalation contact for complex customer issues, documenting concerns, tracking resolutions, and following up to completion while maintaining confidentiality. Support communication efforts by clearly explaining programs, procedures, and updates to staff and customers in an accessible manner.
- Coordinate daily schedules and task assignments for a team of 15+ associates, ensuring smooth operations and consistent service delivery.
- Maintain records related to customer service cases, returns, and operational procedures in accordance with company guidelines.
- Monitor operational workflows and performance indicators, supporting timely issue resolution and process improvements.
IT Assistant
University of New Brunswick
Saint John, NB
01.2024 - 12.2024
- Provided calm, patient assistance to faculty and students during time sensitive classroom situations.
- Supported faculty and staff during classroom sessions by resolving technical issues and coordinating additional support as required.
- Assisted with preparation of user documentation and instructional materials for classroom technologies.
- Maintained logs of support requests and equipment usage, ensuring accurate records for reporting and planning.
- Communicated recurring issues and improvement suggestions to IT Services to support better service delivery.
Digital Marketing Coordinator
PRUDE Inc.
Saint John, NB
05.2024 - 07.2024
- Provided administrative and communication support for newcomer and community based programs. Drafted social media posts and promotional content using Canva and digital tools, helping promote programs and community opportunities. Responded to community inquiries about programs and events via email and social media, offering inclusive and respectful communication.
- Assisted with coordination of community events, workshops, and multicultural initiatives, including room bookings and basic logistics.
- Organized digital files, content calendars, and performance metrics for reporting purposes.
Senior Executive Assistant
Baroda Institute Of Technology
Vadodara, India
10.2019 - 08.2023
- Manage communication, making sure you react to emails, letters, and memoranda in a timely manner. Monitor project deliverables, deadlines, and completion points. Organise gatherings at institutions, conferences, and seminars. By rapidly resolving difficulties and addressing complaints, you can guarantee high levels of client satisfaction. Aid in the creation and application of sales strategy. and Prepare reports on sales, expenses, and budgets while keeping an eye on the financial performance. Assisted coworkers and staff members with special tasks on daily basis.
Education
Bachelor of Science - Computer Applications, Physics
Amravati University
Master of Business Administration (MBA) - Marketing Strategy, Digital Marketing, Data Analytics
University of New Brunswick
01-2024
Skills
- Key Administrative & Client Service Skills: Front desk reception, phone and email handling, welcoming visitors and clients, Appointment scheduling, calendar coordination, referral tracking, Confidential records and client data management, strong attention to detail, Document management, records organization, Procurement, invoicing, administrative finance support, Event, workshop, and training room coordination and logistics, Email correspondence, Social media updates, content scheduling, Action item tracking, reporting
- Technical Skills: Microsoft 365, Outlook, SharePoint, Canva, basic Adobe tools, Corel Draw, Social media content support, basic web troubleshooting, Oracle/SAP
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Successfully recruited and trained new customer service representatives.
- Drove record-high sales that elevated the store's ranking in the company from #10 to #3.
Languages
English
Full Professional
Certification
- Managing a Customer Service Team Dec 2025
- Linkedin Learning
Interests
equity, diversity, and inclusion, newcomer and multicultural community programs
Timeline
Customer Service Manager
Walmart Canada
05.2025 - Current
Digital Marketing Coordinator
PRUDE Inc.
05.2024 - 07.2024
IT Assistant
University of New Brunswick
01.2024 - 12.2024
Senior Executive Assistant
Baroda Institute Of Technology
10.2019 - 08.2023
Master of Business Administration (MBA) - Marketing Strategy, Digital Marketing, Data Analytics
University of New Brunswick
Bachelor of Science - Computer Applications, Physics
Amravati University