Vishal T Singh
Surrey,BC
Summary
Highly organized and detail-oriented service/project coordinator with expertise in managing teams, optimizing workflow processes and providing outstanding customer service. Skilled in scheduling, billing and invoicing, and maintaining records. Proven ability to meet targets and exceed expectations, while maintaining effective communication with clients and internal teams.
Overview
3
3
years of professional experience
Work History
Service/Project Coordinator
Modern Niagara
08.2022 - 02.2024
- Manage a team of 20+ technicians and coordinate their daily work schedules and project requirements to ensure the timely delivery of services
- Monitor and manage job progress to meet client expectations, while staying within budget and timeline constraints
- Responsible for billing and invoicing of all completed jobs, with quotas ranging from $400000-500000
- Coordinate with vendors and suppliers to ensure timely delivery of necessary parts and equipment to job sites
- Maintain regular communication with clients to provide updates on project progress and address any concerns or issues
- Implement and maintain project management tools and processes to improve team productivity and job efficiency
- Collaborate with internal teams, including accounting, HR, and operations, to ensure smooth operations and alignment with company goals
Service Coordinator
Milani Plumbing Heating & Air Conditioning Ltd.
03.2021 - 07.2022
- Systemized scheduling for multiple technicians and 90+ weekly sessions to maximize efficiency and minimize wait times for clients
- Maintained awareness of vehicle locations at all times to optimize technician movement and reduce travel times
- Accepted consumer phone calls and emails to coordinate services, providing clear and concise information to clients and technicians alike
- Processed service requests and maintained daily service logs to ensure accurate billing and record keeping
- Input payments and followed up on parts and job statuses to ensure timely completion of services.
Education
Bachelor of Business Administration - General Management
Acsenda School of Management
Vancouver, BCSkills
- Project Management
- Client Relations
- Microsoft Office
- CRM
- ERP
- Administration & file management
Timeline
Service/Project Coordinator
Modern Niagara
08.2022 - 02.2024
Service Coordinator
Milani Plumbing Heating & Air Conditioning Ltd.
03.2021 - 07.2022
Bachelor of Business Administration - General Management
Acsenda School of Management
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