Summary
Overview
Work History
Education
Skills
Languages
Reference
Timeline
Generic

Vishal Thakur

Brampton,ON

Summary

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

2
2
years of professional experience

Work History

Coustmer Service Representative

Invictus Solutions Inc
02.2022 - 02.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Technically Support

Comtech Canada
04.2023 - 02.2024
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
  • Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
  • Collaborated with cross-functional teams to identify recurring issues, developing proactive solutions to minimize future occurrences.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
  • Conducted thorough research on reported issues, identifying root causes and implementing effective fixes to prevent future problems.

Education

Global Business Management - Accounting

Mohawk College of Applied Arts And Technology
Hamilton, ON
03.2023

Bachelors of Commerce - Personal Finance Planning

Panjab University
Chandigarh
02.2020

Skills

  • Software diagnosis
  • Videoconferencing
  • User credential management
  • Performance Testing
  • User Support
  • Network diagnostics
  • Customer Service
  • Information Protection
  • Data Recovery
  • Service support
  • Technical Support
  • Systems Analysis
  • Desktop support

Languages

English
Native or Bilingual
Hindi
Native or Bilingual

Reference

Reference upon request 

Timeline

Technically Support

Comtech Canada
04.2023 - 02.2024

Coustmer Service Representative

Invictus Solutions Inc
02.2022 - 02.2023

Global Business Management - Accounting

Mohawk College of Applied Arts And Technology

Bachelors of Commerce - Personal Finance Planning

Panjab University

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Vishal Thakur