Vishal Singla
Brantford,ON
Summary
Proven leader in travel management with a track record of innovating travel solutions at Wayfarer Getaways. Excelled in multitasking and organizational skills, enhancing team performance and client satisfaction. Expert in Microsoft Office and CRM software, significantly improving booking efficiency and data accuracy. Cultivated strong relationships, driving repeat business and fostering global awareness.
Overview
11
11
years of professional experience
Work History
Travel Manager
Wayfarer Getaways
07.2023 - 06.2024
- Conducted regular market research to stay informed on emerging trends and offered innovative solutions accordingly.
- Coordinated complex multi-city itineraries that catered to individual preferences while maximizing group cohesion.
- Trained junior staff members on best practices in customer service, leading to improved overall team performance.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Streamlined booking processes for increased efficiency, implementing a user-friendly online reservation system.
- Developed tailored travel packages for corporate clients, resulting in repeat business and client satisfaction.
Accounts Assistant
GNP Consultants
07.2021 - 06.2023
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Reduced errors in data entry by implementing a system of double-checking and cross-referencing information.
- Assisted in the preparation of accurate financial reports for senior management decision making.
- Organized data into multiple spreadsheets to streamline data.
- Input financial data and produced reports using [Software].
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
Outlet Manager
New Singla Garments
06.2013 - 06.2021
- Supervised and effectively trained new employees to decrease process lags and boost productivity.
- Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
- Promoted business strategy by implementing improvements based on guest feedback.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Addressed and resolved strategy issues to support sales management and guide business direction.
- Monitored market trends to identify new product opportunities that aligned with consumer preferences and store objectives.
- Cultivated a loyal customer base through personalized interactions and consistent follow-up on inquiries or concerns.
Education
Bachelor of Computer Applications - Computer And Information Systems
VMU
INDIA07.2012
Skills
- Cultural Sensitivity
- Global awareness
- Travel policy creation
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Multitasking Abilities
- Organizational Skills
- Adaptability and Flexibility
- Cash Handling
- Relationship Building
- Microsoft Office
- Data Entry
- Payment Processing
- CRM Software
Languages
English
Professional Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Travel Manager
Wayfarer Getaways
07.2023 - 06.2024
Accounts Assistant
GNP Consultants
07.2021 - 06.2023
Outlet Manager
New Singla Garments
06.2013 - 06.2021
Bachelor of Computer Applications - Computer And Information Systems
VMU
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