Vishal Singh
Brampton,ON
Summary
Dedicated professional with demonstrated customer service, time management and trend tracking strengths. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Intern (Co-op)
Co-Operative Bank, India
1 2020 - 4 2020
- Coordinated with internal teams to ensure prompt responses to customer inquiries and timely issue resolution
- Maintained accurate records of financial transactions for ease of reference in budget analysis or audits.
- Worked closely with customers to learn about their financial objectives, risk tolerance, and investment preferences
- Worked with team members to create and implement customized customer financial strategies
- Establish and sustain excellent client relationships via consistent communication and proactive participation.
Project Coordinator
Avignon Baseball Stadium Construction Project plan, Conestoga College
09.2022 - 12.2022
- Developed a construction plan for a baseball stadium in college
- Collaborated with stakeholders to develop a construction plan, including project scope, timelines, and budget allocation
- Coordinate the allocation of resources, including labour, equipment, and materials, to ensure efficient project execution and meet project deadlines
- Facilitate effective communication between different teams and stakeholders involved in the project
- Identify potential risks and challenges in the construction process and develop strategies to mitigate them.
Communication Manager
Campus Expansion Plan, Conestoga College
09.2022 - 12.2022
- Acted as communication manager in a group project for the campus expansion
- Developed a comprehensive communication plan for the campus expansion project
- Identified the target audience, communication channels, key messages, and frequency of communication
- Establish effective communication channels to disseminate project updates, milestones, and changes
- Developed a crisis communication plan and protocols to address potential issues or concerns related to the campus expansion project
- Analysed feedback and communicated results to the project team for continuous improvement.
Business Analyst
AnywhereHaven, Conestoga College
01.2022 - 04.2022
- AnywhereHaven was a web application developed to book rooms or houses for a few days; Airbnb inspired it
- Collaborated with stakeholders to gather and document detailed requirements to understand the business model, user needs, and market trends to define the project’s scope
- Conducted market research to identify trends, competitor offerings, and user preferences in the vacation rental industry
- Analysed the data to provide insights and recommendations for improving the product and staying competitive
- Define and document the functional requirements of the Airbnb-like platform, such as property listings, booking management, payment processing, and user reviews
- Act as a liaison between business stakeholders, development teams, and other project members.
Financial Service Representative
Co-Operative Bank, India
06.2020 - 07.2021
- Engaged in detailed talks with clients about their financial possibilities and made well-informed recommendations to ensure customer satisfaction
- Developed great client connections via responsive and transparent communication
- Streamlined client records by upgrading account details
- Active listening skills were demonstrated to successfully handle client concerns, addressing small issues quickly and escalating significant ones to the supervisor for timely resolution
- Improved customer retention by handling outbound calls to lapsed clients
- Resolved customer complaints by identifying fundamental causes, explaining concerns, and giving effective solutions to product or service issues
- Cultivated interpersonal skills by building positive relationships with others.
- Assisted clients with opening and maintaining various financial accounts.
Education
Post Graduate Certificate in Project Management -
Conestoga College
Kitchener, ON 05.2022 - 05.2022
Post Graduate Certificate in Global Business Management - undefined
Conestoga College
Kitchener, ON 09.2021 - 05.2022
Bachelors in Commerce - undefined
Khalsa College
Amritsar, Punjab 07.2017 - 05.2020
Skills
Account Management
Problem Solving
Customer Service
Decision Making
Time Management
Financial Management
Revenue Generation
Market Analysis
Critical Thinking
Certification
Learn JIRA with real-world examples (+Confluence bonus), 06/2023 - 12/2023
Timeline
Project Coordinator
Avignon Baseball Stadium Construction Project plan, Conestoga College
09.2022 - 12.2022
Communication Manager
Campus Expansion Plan, Conestoga College
09.2022 - 12.2022
Post Graduate Certificate in Project Management -
Conestoga College
05.2022 - 05.2022
Business Analyst
AnywhereHaven, Conestoga College
01.2022 - 04.2022
Post Graduate Certificate in Global Business Management - undefined
Conestoga College
09.2021 - 05.2022
Financial Service Representative
Co-Operative Bank, India
06.2020 - 07.2021
Bachelors in Commerce - undefined
Khalsa College
07.2017 - 05.2020
Intern (Co-op)
Co-Operative Bank, India
1 2020 - 4 2020
Learn JIRA with real-world examples (+Confluence bonus), 06/2023 - 12/2023
Global Markets and Strategies, 08/2021 - 01/2022
Accounting and Financial Management, 08/2021 - 01/2022
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